Hotel Francesco was great.. I had a room in the back with a view of the tower.. Perfect location, great service, what else could you ask for?

I went to Pisa for only a weekend and stayed at this hotel. Pisa was a great city to spend a weekend and the hotel was in a more then perfect location. 2 min walking to the Leaning Tower and the church close to the river and there are several restaurants in the same street as the hotel. The hotel was very clean, free internet access and the staff was very helpful.

I wanted to share my experience with booking and cancellation. The staff were very helpful with advice regarding tickets to leaning tower, shuttle service to/from airport, etc. I felt like I had developed a trusting relationship with them. One week prior to the date of my reservation, I was rushed to the hospital for an emergency medical condition and had to postpone my trip. Immediately upon my release from the hospital, even though I was in pain and not getting around too well, I still managed to email them to cancel my reservation a couple of *hours* after their 7-day cancellation deadline. I offered to send them my medical documentation. As always the staff were responsive and assured me that my reservation had been cancelled. However, a few weeks later I found that I had been charged on my credit card *in full*. This speaks volumes about their priorities--they would rather take my money at a time that I was incapacitated than have me as a happy customer who will stay with them when I get well and recommend them to others. I am well now and planning my rescheduled trip but you can be sure that I won't be staying there!!! Overall I feel betrayed and cheated. I would add that I received full cancellation/refunds from Delta Airlines as well as *every* other hotel on my trip. This hotel is a low-class operation and I cannot recommend it.

We stayed at Hotel Francesco for 3 nights, It is 5 minutes walk from the leaning tower, there we found friendly and helpfull staff, clean and nice room. In our opinion the only thing missing is a small kettle and cups were we can have a tea/coffee when you remember that this hotel don't have a cefeteria or bar. But after all we recomend it.

Alfred & Marygrace
Malta, Europe