We planned our honeymoon 6 months in advance and booked this hotel in Pisa through their website - confirming everything via both email and over the phone. We have also confirmed our booking via phone again around 1 month prior to arrival, advising the hotel of our late evening arrival - we were travelling by train from Milan. Staying in a small family-run place with a local flavour and a swimming pool were essential and important for us, we wanted our honeymoon to be special. To our huge disappointment, when we called the hotel from the train station upon arrival in Pisa to get the instruction on how to find them, they told us that for some reason they didn't have our booking in their records and the hotel was fully occupied for that night!!!!! How difficult can it be to keep track of booking of 10 guestrooms you have!!!!???? Still, we got the taxi and came to the hotel for the explanation and solution - we needed a place to stay overnight. We showed them email print-out which confirmed our booking, they did apologise and start to search for an alternative venue. To my knowledge, should such screw-ups happen, the hotel MUST find an equal OR upgraded alternative (and cover the cost difference). This hotel went with the first option they found, offering us to stay in hotel Duomo - which as turned out later had no swimming pool and was much bigger with about 80 rooms in total and dozens of people in the dinning hall for breakfast, so we didn't get the "cosy local flavour" we were looking for. We dreamed of having a morning swim in the pool with in-room breakfast and a garden view, instead, the room we had in Duomo reminded me of a summer camp-side I experienced in my school years. More than that, later we found out that their room ratings were EUR160 and we were forced to pay EUR180 as this was our booking with Argentieri. I want to warn all travellers who plan to stay in Argentieri - avoid this hotel if you don't want your special holiday to be ruined. If you still book and plan to stay with them, you probably need to call them on daily basis weeks before your arrival to ensure they have your booking. I would definitely suggest staying in other hotels with greater sense of responsibility and customer-care. I can't say our honeymoon was ruined because of this experience with them, but our stay in Pisa definitely was.







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