We (two girls) booked our stay through our hotel in Florence. The 3 star hotel was highly recommended by the manager in our hotel and we didnt make a fuss about checking it up online. We checked in at 12midnight (we were supposed to check out at 5 am) and tried to get some sleep before our early morning flight out of Pisa. A couple sleepless hours later, we realised that the room was full of mosquitoes and requested to be put into another room. We were told that we would have to pay for another room! We were already paying 98 Euros to stay in our crappy room for 3 hours and would have to pay an additional 98 euros for another couple hours!!! Left with no choice, we decided to check out at 3 am and took a taxi to the Pisa airport (discounted rate of 90 euros for 3 hours). We had to wait for 20 mins on a cold and deserted street outside the hotel for a taxi to arrive. The manager (a rude and shady character who initially tried to keep our passports when we checked in - one of them was American) didnt seem to feel any remorse at turning two girls out on the street in the middle of the night! He didnt even bother to tell us that the Pisa airport would be closed at that hour and that we would be waiting outside in the cold!

Please avoid this experience at all costs! I have put this down as one of the unfortunate experiences that travellers have to face occassionally but I wouldnt want anyone else to have to deal with this manager and hotel!!

Reema, London
Stayed at Hotel Roma on March 2, 2007