We booked this B&B as it looked lovely, on the hills of Siena, as we wanted to be out of town. We arrived at the door in the afternoon, waited a bit as there is no reception but a mobile number to call on the door (not really well displayed, we saw it only after another guest pointed it to us!). After 15 minutes a man shows up and apologizes that they had a problem with our reservation and we couldn't stay there, but he was going to bring us to another hotel... in the town centre! At my complaints that we booked on the hills for a reason, he kept on apologizing but didn't offer any kind of compensation, the other hotel was decent and the people helpful but no discont was offered for the obvous difference between the two kinds of accomodation, plus we were supposed to have breakfast included that the other hotel didn't provide. Apparently this happens a lot with this hotel, so make sure you talk to someone to confirm your reservation. We were really disappointed as that was our only night in Siena and our evening was ruined.
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