I stayed at Bernina Swiss Quality Hotel in January 2012 and booked 2 double rooms.
Firstly, the location is good for travellers. It's directly across the road from the main train station. However, it's not in the best part of town. I found the area to be very dirty. I read that many people felt unsafe walking around the area at night, I didn't find this the case at all. Because of the close proximity to the train station, I found there were always people around and we didn't feel unsafe at all.
The hotel is about a 10-15 minute walk down to Lake Geneva. This area is lovely, lots of restaurants and shops. If we were there for longer, I would have liked to explore this area more. We were only there for one night (1st January) but everything was closed the following day because it was a public holiday (new years). We still enjoyed walking around Geneva (in the rain), but it was a shame that nothing was open.
The staff on the front desk were very friendly and helpful. The front office area looks a little old, but it had a nice warmth to it. There was a sitting area, with free tea and coffee, which was nice. They allowed us to use the sitting area for a few hours after we checked out, while we waited for our train.
I must be honest and say that I was disappointed with our rooms. They were very old and outdated, nothing at all like the photos we saw when booking online. Maybe we got an old room because we booked at a cheaper price? They were very very small, my husband and I had trouble fitting our 2 suitcases comfortably in the room. Another thing we noticed is that we could hear everything that was going on in the room next to us!
Having said all of that, the room was clean and the bed was comfortable.
The bathroom was large when compared to the actual room we stayed in, so that was good. Again, very old and outdated bathroom, but it was clean and we had lovely hot water. So that's a plus, especially when it's cold and rainy outside!!
The lift is very small. It could only fit 2 people with their luggage. And even that was a tight squeeze.
The hotel had free internet and breakfast was included in our stay, which was great. The variety at breakfast was good.
So all in all, the hotel rooms were quite average and old, but at least they were clean. I think for the money we paid, we could have got something a little nicer. I don't think I would stay here again on a return trip to Geneva.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC