Having enjoyed Club Med at Avoriaz last year we thought Wengen would be a similar experience this year - just goes to show there are no guarantees.
We have a mixed group including Children so chose Club med as the "all-inclusive" promise makes things so much easier, howwever the overall lack of service this time around, coupled with the number of things not included in the "all-inclusive" holiday was disappointing at best.
On the plus side, the food was excellent, and the location is goood, fairly close to the Mannlichen Cable car.
On the minus side -
We were made to buy train tickets for the trip up the mountain on our transfer from the airport, which you dont expect on an inclusive transfer.
Our Lift pass didnt cover the whole area, despite us having asked at reception what was covered so we got caught out at lifts we couldnt use.
The disco was so loud the beds in our room vibrated! Despite the older clientele, the disco is generally populated with staff partying (rather than looking after their guests). After two nights of no sleep until after 2am our 11-year old was looking so ill they finally agreed to move us to a different, smaller room so it appears you can have the room you have paid for or you can have some sleep but not both.
One of our party was given broken skis, and was forced to pay for an upgrade to get skis that were in one piece and not delaminating.
On the return transfer, the rep (first time in the week we saw one) was so desperate to ge back to his partying he just dumped us on the train station and left. It was -22DegC, no train in sight, no instructions. Our transfer driver from the train station at the bottom then left us at a closed airport - still cold and still no assistance. If we hadn't travelled here before that could have been quite daunting.
As a resort, Wengen is wonderful with great skiing for the whole family and marvellous scenery and views, but the whole Club Med experience tainted an otherwise great trip. Apart from the restaurant staff, who do a great job, the rest of the staff seem to regard guests as an inconvenience who get in the way of their partying and skiing/boarding.
Do go to Wengen - don't go Club Med.
- Also Known As:
- Club Med Wengen Hotel Wengen
- Club Med Wengen Hotel
- Wengen Club Med
- Official Description (provided by the hotel):
- In the 1930s, wealthy clients who descended on Wengen to enjoy winter sports would take the little rack railway. Club Med® established a Village here in 1976 just outside the charming centre, in the heart of the largest massif in the Alps, giving you the opportunity to explore the surrounding mountains, such as Jungfrau while your children can be enjoying a fantastic time at Mini Club Med®. After a day in the open air, enjoy settling into the cozy lounges of the former Art Deco hotel. ... more less