I probably stay in an average of three of four hotels per year, but over the decades, it all adds up. I can honestly say that all three of the staff that I had contact with at the Town House Hotel were first rate ambassadors for their company. They were all multi-lingual and seemed genuinely happy in their work and genuinely interested in their guest's well being. I didn't really have any special requests or complaints, but I'm sure that they would have been dealt with promptly if I had have.
The location was perfect for me - visible from the entrance to the main railway station and yet on a quite side street, without much noise from people or cars.
The furniture in the lobby is quite an interesting assortment of various 'designer' pieces and definitely something for 'style gurus' to appreciate. Me, I just enjoyed a jolly good sit down after walking around the city all day and didn't much care what I sat on ;-).
The rooms were, by some standards, 'sparse'. However, this is part of the charm of the place. Some people would mark their reviews lower for any room without cupboards, a wardrobe, carpet, a phone etc. etc., but for single, short stay guests like me (who are living out of a suitcase anyway), the lack of 'clutter' in the room is a good thing. The bathroom in my room was vast and well appointed, with reliable warm water and very drinkable cold water too.
I paid less than some of the other reviewers here, but that was because I visited 'out of season', when no festivals of fairs were taking place. Like nearly all hotels, prices here vary by up to 100% seasonally.
Finally, I gave the five star rating mainly for the excellent service (as it's a very important part of the 'hotel experience' for me), but also for the reasonable price, great location and ease booking/checking out (which was all handled seemlessly with no undue fuss).
If I'm ever in Maastricht again (out of season), I've found my ideal place to stay :-). Thanks Wendy, Leslie and co. for making a nice holiday into a great memory :-) !
Andy (from Hannover)
Just ask the staff in advance for what kind of room you want. You'll surely get a helpful reply.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 April 2012
Beste Andy H,
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Bedankt voor deze geweldige complimenten! Wow!
Mocht u inderdaad weer een keer in Maastricht verblijven, dan zien we u graag terug!
Met vriendelijke groet,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC