We took part in the 1.15pm tour on the 31st May 2012, our tour guide was Kendra.
All seemed good, until at one point she started making fun of a man, his wife and daughter, they didn't seem to be laughing too, quite embarrassed and everyone one the tour was stood there awkwardly.
Later on, at the break, me and my friends decided to leave the tour as it was raining and we wanted to go somewhere dry. we gave Kendra all the money we had in our purse (as they only work off tips, which mean you pay the price you think it was worth, usually people give €5/10) we only gave her some change as that's all we had.
Firstly she was like 'whoah guys over here, if everyone sees you giving me coins they'll tip me bad which will ruin my day'
She then, looking really disappointed, said 'oh', started counting. She pulled out the 1/2/5cent coins and said 'here, these are worthless, I'll never be able to use them' then she pulled out some more and threw them behind her on the road and put the rest of the money in her pocket.
We were very offended! This really upset us, as at the start of the tour they said that the tour was so people of ANY BUDGET can enjoy the tour.
Me and my friend have been pack packing for 3 months round europe, and literally have no money to give, but we gave what we had!
However, Sandeman's tours are good! I've been to ones all over Europe and all but this tour guide was able to make me laugh, smile and even sometimes a little sad (in a good way) I do recommend them, they're good, and you learn and see a lot more than you would on your own!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2013
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Let me firstly apologise for Kendra's behaviour. There is no reason to be so ungrateful for any tips left in appreciation by any of her tour guests.
We really do support the idea that a great tour should be accessible to all travlers, no matter their budget, so behaving in such an unprofessional and ungrateful way really undermines this idea. We have spoken to Kendra strongly about this to let her know our opinion on the matter, and to make sure she has read your constructive feedback and I can promise you it won't happen again.
Thank you for speaking to us about this, but also, thank you for finding something positive to say about other SANDEMANs tours in Europe. Having been on our other tours, you must have seen that this is far from the high standard we expect from those we work with. It's kind of you to highlight the good work of the other guides, despite having been let down by Kendra, and I hope that should you join us again, we will impress you once again.
Please do not hesitate to write to us if there is anything else we can do for you, and I wish you many safe travels in the future from the whole team here at SANDEMANs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC