“Outstanding. If you visit Amsterdam, This is where you want to stay.”
My wife and I have been fortunate to have been pampered at great hotels around the world. Four Seasons around the US and in Costa Rica and the Carribean; Ritz Carlton properties, Plaza, Ian Schrager hotels in NYC, Miami; and some of the outstanding luxury hotels in Paris, Italy, and throughout Europe.
This is now our favorite.
From the moment we arrived to the time we left, the pride with which the outstanding service was delivered was readily apparent and well deserved. I hope to have the attention to detail in my own work that the staff here showed in theirs.
We arrived early and while we were waiting for our room to be ready, we were served a beautiful mint tea with macaroons and madeleines in the lobby. Our butler, Burt, showed us to our apartment suites and explained the hotel and its services along the way. They offer to unpack for you while you explore the city; perhaps a service we will take advantage of at our next visit (they will also pack for you before you leave, as well).
We traveled from the US with a young child (13 months old), which can be an adventure in and of itself; the hotel made it such a pleasure, and we know it took quite some effort. From the carefully prepared crib in our room with the beautiful toiletries just for infants to the simple touches like making sure a child's high chair was always waiting for us at the breakfast brunch, care was taken to consider our child's comfort just as much as ours. The infant towel they had for him was beautiful (we'll hopefully post a photo in the traveler's pictures area) and we hope to purchase it for ourselves.
The food was excellent, and on one of the final days we had a high tea prepared for us in the apartment suite; again, we'll attempt to post the photos, but needless to say it was a gorgeous setting that created a wonderful ambience. Moreover, the chef prepared a beautiful chocolate mousse dish for our son with the mousse in the shape of a small mouse and the mango pieces as carefully carved cheese blocks. These people really know no bounds in catering to your whims and desires. As we had family members visiting which included 4 generations (my son, his mother and aunts, his grandmother, and his great-grandmother), the tea was an experience which we know all of our family will remember as a fond gathering with outstanding service.
They have a nice spa and exercise area which we took advantage of; the pool was perfect for swimming short laps or enjoying a dip with our son.
The room itself that we were upgraded to was a beautiful apartment suite overlooking a canal, and with a small outdoor balcony with sitting area. Living area with a dining table was separated from our bedroom by two beautiful, heavy wood sliding doors that allowed us to enjoy room service or an espresso while our son slept peacefully. We actually enjoyed the Nespresso machine so much that we bought our own upon our return. We also looked to buy porcelain espresso and coffee cups as well designed as theirs.
Hotel amenities and events are luxurious and quite interesting. If you get the opportunity, take them up on their flight of Dutch brandies with Beemster cheese. I've never tried them before, but I certainly will again.
Location is very central and within walking distance to basically any part of Amsterdam you would like to visit. The train station is also a short 10-15 minute walk, easy for day trips to wherever you'd desire (we traveled to visit family in Alkmaar).
As for value, this is not a cheap, bargain hotel we visited from the 17th to the 22nd of March. That being said, we would have likely paid double what we were charged for this quality and attention to detail in a hotel (and have paid double in other hotels around the world). They even had a nice breakfast of yogurt, fresh fruit, and pastries ready for us to take upon our departure to the airport. To us, it was an outstanding bargain for what was given, and having that positive experience of being treated fairly and generously only adds to our determination to return.
We are certain that there are other wonderful luxury hotels and/or intriguing hotels with much character in Amsterdam. However, there is only one place we will be staying upon our return, and we would even consider making a special trip just to stay and be pampered by all the great staff who make this the finest hotel we have had the fortune to visit.
You should too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 May 2012
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What a delight it is to read your review! I am very grateful that you dedicated some of your time to writing commentaries on all aspects of your experience at Sofitel Legend The Grand Amsterdam. Thank you.
I will most certainly share your thoughts with the entire staff and with Bart in particular. I am proud to read their attentiveness made your stay a memorable experience and a comfortable and enjoyable (first?) trip for your son.
Surely, you made the most of your stay among us by tasting the Dutch cheese, enjoying the afternoon tea served in your suite and by visiting the So Spa.
We all look forward to having the pleasure to welcome you back in a near future.
Sofitel Legend The Grand Amsterdam
This response is the subjective opinion of the management representative and not of TripAdvisor LLC