I'd decided to book a few well deserved few days of rest in Amsterdam (one of my favourite cities) and wanted what seemed to be impossible - a nice hotel, that wouldn't break the bank. I managed to score a great deal for this hotel on Priceline and accepted it.
Of course, being a Priceline deal I thought that I was going to be stuck in one of the hotels worst rooms (which can often happen), but either way was willing to accept whatever happened for the price I had paid.
I arrived, warm and sweaty after the trip from Schiphol via Centraal Station and the 16 tram and was greated by really friendly door staff and reception, who (unlike in other hotels) engaged in conversation and were very clear about what the hotel offered and the range of services. At no time was I treated any differently than a full rate paying guest and, in fact, I was treated better than I have been in many 5* hotels. I was asked if I would prefer a room with a view (obviously I would, but again its nice to be ask - not just assigned). I was given a room (with a gorgeous view over the canal/marina) on the 4th floor which was prefect. The decor was modern, the bed comfortable and the bathroom spotless and well stocked with towels and toiletries. The only complaint I could muster was that the desk chair wasn't great for sitting on for prolonged periods.
Staff were always attentive, yet discreet. You would get greeted or asked how your day/afternoon/evening went, yet never felt like it was forced or heavy handed. Reception staff also functioned in the same professional and slick manner.
Transport to/from the city was a breeze with the frequent tram service and nightbuses which operate just a short walk away from the hotel. An airport shuttle can aslo be booked to/from the hotel should you not feel like facing the public transport system.
It may be a Hilton (which, as a chain, can sometimes can be a little lacklustre) but the Hilton Amsterdam just seemed to have a sense professionalism and class within the staff I encountered that makes me want to return again. It may not be slap in the centre of the city - but I, for one, was glad of that. The quieter suburban area was much more tranquil and relaxing.
I personally can't find much to criticise them about (chair, as discussed above, and expensive Swisscom wi-fi is about it). For me, it was one of the best hotels I've stayed in for quite some time.
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