The hotel is renewing some of the rooms and if you are lucky to get one of those, they look pretty good from the pictures. We got however a very old apartment, yet very clean. We paid only 55 euros for a double room per night without breakfast and therefore the price for what we got was really good!

The people at the reception were extremely friendly and helpful. The hotel is very near to the parliament but about 30 (walking) to the city centre. Near the hotel there is also a subway station and you can easily reach the city centre in a few minutes. A great plus was that parking there is for free!

I had a nice stay in the hotel but, especially if you pay little for a room, do not expect it to be like in the pictures from the website!

I stayed there for one night in April for a business trip. The hotel is located near the European institutions and there are places to eat around, such as on Rue Archimedes.

This hotel was pretty cheap when booked on the Eurostar website with the train, but it is not a 4 star hotel by any means. The decor was outdated and the room itself had old furniture and nothing like the pictures on the website. It looked like the bathroom had been renovated though.

There are better choices of hotels in Brussels, near the institutions, and because of that I won't be staying there again.

Very close to Berlaymont palace and other european institutions, my room was large and with new furniture (but smells of mildew) , good breakfast. Nice staff. Everything is ok, especially if you need to be close to UE. But I payed € 199 for a single room b&b (march 28-29), and it is quite expensive.

Upon arrival at the New Hotel Charlemagne we were stood behind another couple waiting to check in. They had booked a room for 3 people but only one breakfast would be provided. The receptionist blamed this on expedia and for the guests not reserving the correct number online. We had the exact same talk with her when we came to check in and again she was very unhelpful and blaming the guests for not booking correctly, though she admitted that it always happened.

This aside, I was disappointed to see that we had not been given a refurbished room - beware of the photos they display on their website! Our room was nothing like those advertised and quite frankly I do not know how they can claim that it is 4 star hotel. There was no safe, no room service menu (not sure they actually offered any aside from breakfast) and there were 4 items missing from the unplugged mini bar. The key to our room was also in the door when we entered and they did attempt to come back and reclaim it - by trying various other keys and trying to force the door open while we were inside!

We ordered the one free breakfast that came with the room to arrive the following morning. It arrive very promptly with croissants, pain au chocolat and pettit pains with a selection of jams, chocolate spread, honey etc. However our tea was missing. I called both room service and reception to get it delivered to us (I need caffine first thing!), which again was very prompt. However, upon check out we were asked to pay the telephone bill. When we asked for the details we were told that we were charged for calling reception and room service!! After some protest we were allowed to leave without paying for the calls, or for the extra food charges they tried to add to our bill.

I am not particularly fussy, difficult or snooty when it comes to hotels - I have stayed in a range of accommodation from hostels to 5* hotels and I have never really had any complaints worth writing about. However, I did feel very disappointed by this hotel and the staff attitude. If you need to stay in that particular area of Brussels then it may be worth staying but otherwise I would recommend staying nearer to the Grand Place and not to bother with this hotel.