As I read here before.... the staff doesn't do "customer service" very well. Even being at fault, they didn't manage to admit to their mistake and didn't treat me as a customer but rather as another way to make money.
The first line of staff was friendly enough, but when connected with their superiors, I got in touch with people without the necessary language skills (this is a hotel in the heart of Europe!) and without any sense of customer care.

As long as everything goes OK, this hotel is probably nice enough (rooms ok, looks clean), but you better not have any complaints, because the staff does not want to hear about it.

Very disappointed!

very clean, large rooms, comfy beds (but pillows are a bit weird)friendly staff, did not try the food but it looked good.

We booked a last-minute weekend package through Expedia, which included the Hilton Brussels City as a hotel.

We requested double rooms, which did not successfully pass through Expedia to the Hilton (Caveat Emptor). However, the staff (Mustafa) was accommodating and booked us into the rooms in the HHonours floor (TYVM!) with ease.

Overall, it's a Hilton so good service, good rooms, and decent location. We would have preferred to closer to the city centre. We were happy with the helpful staff and clean facility.

The tram is right out of the hotel and provides easy access to Gare du Midi and the centre. Yet, walking to the city centre (Grand Place) takes only 20 minutes and is quite pleasant. Watch out for tramps defecating and urinating about in the tram station.

We best enjoyed Place du Sablon, which is a stretch from the Hilton City.

Brussels overall is a fun city if you like to eat, drink, and just “chillax”. Brussels is a great beer drinking destination with plenty of choices. Not too many historical sights (like Paris/London/etc), but still a good break and recommended if living in the UK for quick jump on the Eurostar.

In sum, we would return to the HBC, but only if hotels closer to the centre or Sablon were full.

We stayed at this hotel at the beginning of our trip and again at the end when we were flying home. The hotel staff is very friendly and checked us in immediately both times even though we were there as early as 8AM. The location is pretty good in terms of being very close to the commercial shopping area, and probably about 10 minutes to the tourist attractions. The first room we stayed in was indeed very small as some previous reviews have stated, but it was really not a big deal for us. When we came back a week later we were randomly given a much bigger room which was nice. The price of this hotel was a very good value in terms of other hotels in Brussels when weighing cost vs. location, cleanliness and comfort. The last thing I'll add is that although this hotel was pretty clean, a closer look under toilet seats, under beds, and side tables was pretty gross. But I suppose it's pretty hard for hotels to be spotless from top to bottom.