When we arrived at NH we were really pleasantly surprised at how nice it was especially for the price paid. The furnitshings were very upscale and modern and the room was clean and outfitted with all the amenities - chocolate on the pillow, designer toiletries etc.
problems began the following day when I couldnt use my hairdrier cause none of the outlets were standard european...they had some sort of bar sticking out which required an attachement borrowed from front desk...which woudl have been just fine had the front desk been PICKING UP THEIR PHONE!! ( even roadside motels have someone in teh front to pick up a phone call ) anyway, theline was busy for like 10 minutes....finally i just called the external number with my cell phone, call was picked up right away ---very odd and unprofesisonal.
Then the most annoying part was when we checked in we SPECIFICALLY asked if breakfast was includedin our rate. we had the front desk attendant ask his manager, dbl check our reservation and tell us DEFINTELY YES...it was included.
come time to check out, we findthat we are being charged an extra EUR 19.99 per person for the mediocre at best, breakfast buffet. Normal high end hotels would let the charge go if brought to their attention that you were mis-informed upon check-in, or at LEAST meet you half way and take off one breakfast...but not NH...they simply said, " sorry , your problem "
that was just a stupid move for a supposedly 4* hotel. Very unprofessional








Value
Location (e.g., convenience, views)
Check-in / front desk
Service


Check-in / front desk



