The premium twin room was extremely spacious, so was the bathroom. Everything was spotless clean. Professional and friendly service. Nice bar. Food and drinks are more expensive than the average 5* hotel but quality and service are excellent.

I've stayed at several hotels in Brussels, this was my best experience, I'll certainly return.

On a sundaymorning, after a very comfortable stay in the hotel, i retrieved my brand new Audi A6 from the hotelgarage only to find out that paint and water from the ceeling had been leeking for 2 days on my car. Still convinced that the great hotel would continue to provide me with great service I drove up to the Concierge for assistance. And assistance I got: the guy had a lot of humour and explained to me that I was victim of an act of God and could not expect any help from the hotel. Also the manager on duty turned down any responsability. After a long discussion they offered to clean the car, after 2 hrs I received it back: now it was realy seriously dammaged as they used sandpaper like towels to remove the stains!

To make a long story short: The car was a leasecar and the leasingcompany made it a case at court, the case ran for over 1 year but finally the won.

Stayed for a conference so didn't see much of it! However, very nice. Food in the hotel was excellent - most amazing buffet I've ever seen. Ice rink in lobby for the Christmas period was fun.
Staff, especially front-desk, very friendly.
Note - lots of minor royals and celebs staying here so sometimes feel a little 2nd class (though not from the staff) as their security sweep past clearing youout of the way. Slightly further out of town than say the Merridien so probably a taxi ride away.
Room was fair size and clean. Nice bathroom.

This is the second time I stayed at this hotel and to be honest, it is on par with other Conrad Hotels globally. That said, if you are in a standard or deluxe room, the decor is tired and needs renovation. As a Hilton Honors Diamond member, I was upgraded to the next category from deluxe which is a Premier room. These rooms have been recently renovated and are not as tired looking as the lower categories and is what I expect from a Conrad. Service was impeccable thoughout the hotel. Remember if you are a smoker, this is one of the few 5 star hotels in Brussels that are NOT entirely smoke free so I was able to get a smoking room. The Spa facilities with indoor pool was excellent even if it is managed by a third party company (Aspira).