This hotel is in a good location, right next to the Porte Namur metro station and easy walking distance to the shopping and tourist attractions. It looks very nice from the street and the reception area is pleasant and tasteful. The reception staff and the catering staff were also very pleasant and helpful and spoke perfect English.
Those are the good points. The interior of the hotel itself is grim. I arrived at about 6pm on Saturday and was given a room on the first floor. It was tiny and grubby, with a horrible polystyrene tiled ceiling. There were holes in the ceiling tiles, the toilet was filthy and the shower did not work, nor did the television or the desk lamp. The window looked out on to the bottom of a narrow shaft filled with air conditioning units and scattered with litter and cigarette butts. There was also an unpleasant smell. I rang reception immediately to complain and the receptionist seemed totally unsurprised and said that there were no spare rooms that night but they would move me to a different room the next day. I got the impression that he was accustomed to this sort of complaint.
The next day I was moved to a room on the 6th floor. The room itself was not much better, although everything worked and there was no bad smell, but I had a french window and a balcony so I was able to open the curtains and let some air in. As others have said, the hotel is way overheated and the first night was suffocatingly hot.
The breakfast on the first day was quite good, well cooked bacon and scrambled eggs, hot coffee and plenty of bread, juice, pastries etc. The second day was not so good, rubbery egg, semi cooked bacon and cold coffee, plus the pastries had run out. So that seems hit and miss.
I should also mention that the bar does not open at the weekend, and room service does not really exist, there is a vending machine in reception that is mostly empty and that is it.
I would not stay here again. For the price I could have got a bog standard travel lodge type room, and I would rather that and know that everything would be clean and decent than a run down hotel like this. It is a shame, as the staff were great and so is the location. It needs a total refurb.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping