We arrived before noon for a one night stay at this hotel. We only had one night in Brussels so I wanted to be near the Grand Place. When we arrived we were told we did not have a room due to a "technical problem" the desk clerk would not discuss what a technical problem is but we were told they were moving us to another hotel in their chain- the furthest one from the Grand Place and definately not in walking distaance for dinner etc. I told them this was not accepatable. If I had wanted to stay way out of the center I would have made reservations in a hotel of my choice out there. she eventually had us wait in the lobby while she called someone and a room materialized...according to the clerk a "cancellation." Later in the evening we noticed a very large group arrive so we believe they probably pulled a switcheroo on people to accomadate a group.
Other than this problem the hotel was very nice and an excellent location.

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