We recently stayed at the Navarra in Bruges. It is a nice hotel but we booked months in advance via Eurostar and upon arrival at the hotel we were allocated a room in the annexe, a separate building next to the road, small poky room , no fire escape other than to jump out of the window. We complained straightaway, were told there were no other rooms but we could change rooms the next day, which is what we did. Trouble is, although the hotel dealt with it, our first impression of a special break (20th anniversary) was of disappointment and we had the hassle of moving rooms. Everything else about the hotel was fine BUT if you plan to stay there, it would be best to contact the hotel in advance and tell them you do not want an annexe room (there are 6 annexe rooms).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
NavarraBrugge, General Manager
(Management representative)
4 Jun 2008
Our hotel counts 94 hotel rooms. We have 6 rooms in our annexe building which is facing the courtyard. All 94 rooms have the same 4-star facilities and comfort such as telephone, minibar, trouser press, airconditioning, television, safe and coffee/tea tray.
As the guests were not satisfied with the room, we tried to offer them an alternative room as soon as possible.
We could only change rooms the next day as we were fully booked already.
We deeply regret the following comment: 'Guests need to jump out of the window in case of a fire alarm!'
This is certainly not correct as room 211 has a fire escape ladder outside the window.
On the inner side of the window, there is even an 'emergency exit' sign in order to show the escape route.
Please notice that our hotel is regularly audited by the Bruges authorities and fire brigade in order to maintain our hotel licence.
On the other hand, we are pleased to read that 'everything else about the hotel was fine'!
We will inform the staff in order to continue the good work.
Benedikte De Bruycker
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC