We used the restaurant for both dinner and breakfast. The dinner service was very average and it was clear that some of the staff were in training. While training is important it should not reflect through to the customer but unfortunately it did and a fish dish was ruined -not the special birthday dinner I had expected for my wife. This was not the fault of the waitress but management who expose them poorly trained to their customer.
Breakfast service was totally haphazard and erratic on both days we used it, again nobody seemed in control and some staff were in training.
The restaurant service did not reflect a 5 star hotel. - disappointing!
We did eat in the bistro that was good.
- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges
- Official Description (provided by the hotel):
- Located in the former 15th-century Prinsenhof Palace and fromer home to the Dukes' of Burgundy, Kempinski Hotel Dukes' Palace is perfectly situated in the heart of the UNESCO World Heritage city Bruges. The palace was built in 1430 by Duke Philip the Good for his marriage to Isabella van Portugal. The hotel has 93 rooms including 22 suites of which 6 are heritage listed. All rooms offer elegant furnishing with modern conveniences including individually controlled air-conditioning, plasma TV and high-speed Wireless Internet Access. Restaurant 'Manuscript' is open for breakfast, lunch and dinner and offers a refined Belgian cuisine. Bar Atelier is the perfect place to enjoy a cocktail, chilled draft beer or a wide selection of international wines. The glass windows give you a beautiful view of the 3000 sqm garden. During the summer months, the terrace is the place to be in Bruges! The Spa features an indoor swimming pool sauna, steam bath and fitness center. Additionally, a wide range of facial treatments and massages is offered.The hotel is located in the heart of Bruges, just a few minutes from the bustling Market Square, Groeninge Museum and busy shopping streets. ... more less
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