We are a family of 4 with a 7 year old and a 3 year old and have just returned from a 10 day holiday here. To sum it up it was dreadful. We booked half board in a one bedroom apartment to sleep 4 comfortably and we paid 5 star prices. The resort is high on hill with nothing around it, there is no evening entertainment. The free wifi is not; it is free for the first half hour of your stay and then 25euros per week (not reliable). The TV cuts out constantly. The safe is 16 euros a week. The towels are 25euros per week and not changed. The poor excuse for kids club is 36 euros for 4 hours per child and is a round small building with tiny windows. There is no security, no room service, no sports facilities and the football and tennis courts surface are not laid. The food is dreadful for example curried spaghetti bolognese with pork, raw scrambled eggs, no air conditioning and not enough seating, cutlery or plates to cater for guests. There is no air conditioning in small bar so that's not an option either. The rooms; where do I start, there was a double bed with not enough storage in bedroom and a dried blood stain on pillow case. The living area had a 2-seater sofa bed that we had to pull out every night, so not enough seats even for 4 people. The balcony had no shelter and 2 seats so in 40 degree heat, not pleasant.
The rooms were not cleaned, the maid service was 3 times a week; they dry mopped centre of room, pulled sheet up on double bed and emptied bin, literally in and out in 3 minutes. There wasn't a brush or mop to clean yourself, just a cracked brush and pan.
I had a sick child when away so asked for sheets to be changed on bed 3 times at reception this took 5 days to do.
There were four umbrella around pool and not enough beds.
This is not 5 star or 4 star, an average 3 star would be closer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 July 2012
Thank you for your review,
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We are very sorry to hear you did not have a good holiday and stay at the Eden Resort.
We have taken your review into consideartion and will be looking into this situation.
The safe is 3 € per day, 15€ for the week and 25€ for 2 weeks.
The internet wifi has a charge of 3 € for an hour, 10€ per day or 25€ per week, we do offer 30 mins so guests can then choose if they would like more.
The kids club has charge for a day sesson and a 5 day sesson, which includes free gifts time for adults to relax and children to interact with other children and have some time to do indoor and outdoor activities which are great fun.
There is evening entertainment in the eveing bar(apple bar) 5 times a week, bingo, live music and karaoke, which is advertised at reception.
The daily cleaning is 6 times a week, sheets once a week and towels everyother day.
When guests have a problem with cleaning or any other issues i ask please do not hessitate coming to reception and ask to speak with myself so i can make changes with my manager and look into the sitaution while guests are on holiday and not back at home.
Natasha De Nobrega
This response is the subjective opinion of the management representative and not of TripAdvisor LLC