We also booked Vila Gael Cerro Alagoa with Panorama and 4 days before our departure we were moved to Real Bella Vista. We were so disappointed. We had booked Cerro Alago in Janruary and rang twice to confirm as we specifically wanted to stay at this hotel. Panaroma led us to believe everything was fine. They were extremely unhelpful and as we had no time to arrange anything else we accepted Real Bella Vista but had no idea what to expect.
First impressions of the hotel were good. It was spotlessly clean and staff seemed very friendly. The room was nice, but the balcony was small. We had been informed that our room would be upgraded due to all the hassle we had, however this never happened. The airconditioning was terrible in the room, it did absolutely nothing and in 30 degrees of heat it really is a must to have good air conditioning! Other than that the rooms were spotless and the pool area was nice. There is also an indoor pool and jacuzzi which is lovely . I wouldn't recommend the restaurant though. Its a buffet style meal and not really worth the money.
The hotel is located in a quite area up a steep hill. Cerro alagoa is much closer to the old town. We like walking but didn't enjoy the walk back to the hotel I have to say. It was a bit too much and the footpath was in a terrible state! Definitely not for people with walking difficulties. The hotel do run a bus to the strip, the old town and san euila beach which is lovely. However, if you miss one bus you will have to wait a few hours for the next one.
All in all we had a fairly good experience at Bella Vista. However, we did have a problem when we were checking out as we were overcharged for our room safe (by 50 euros!) and they refused to give us back our full deposit. This was disappointing service for a four star hotel and a bad end to our holiday. Would I return to Bella Vista again? Probably not, but if you want a nice quite location and a clean hotel to use as a base (the maid servcice was excellent I have to say) then Bella Vista would do just fine.
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