I've been there about a week.
I went for Viseu for a friend's wedding and he recommended this hotel because he managed to get a real good price (about € 38 / night).
It's a small hotel, near the city center, located in a residential building.
The problem is they had shown to my friend the 3rd floor rooms, which have been redecorated recently. Despite the relative small size (12 square meter plus 3 square meter bathroom), they have wood floor, good beds and a nice view. He got one of those for his last night as single.
The guests, which included me and great part of his family, got the 2nd and 1st floor rooms, which, in benefit of truth and being euphemistic, stuck frozen in the early 80's. Carpet floor, lousy beds (my poor back still remembers) and the bonus for me, a broken toilet seat!!!
Of course, no one complained about this on his wedding date, but in the very next day, he came to me and asked if I shared the same unpleasant feeling that the rest of his family experienced. What could I say...
All in all, the service wasn't that bad, as at 6.30 a.m. I asked the attender for hot water and he promptly and swiftly managed. He wasn't the most pleasant person in the world, but who is at that hour of the day?
Also the rooms were cleaned everyday around 13.00, all the beds were made, but the towels remained the same since day 1.
I must say that I got a fair price for the service, but only because of my friend's negotiation, otherwise and given the balcony prices (€ 60 / room) I would prefer other offers closely located and within the same price range.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC