I stayed at this hotel whilst on business.
On the morning after arriving I called down to reception to ask to borrow an iron as there was not one in the room.
I was told that it was not hotel practice to lend out irons and that I would have to put my items into the laundry (at a cost of over 15 Euros for one item ) and would recieve them back at the end of the day.
I travel a lot and never have I been refused an iron. The hotel appeared to be doing this to make some extra money.
This, coupled with the rude staff and shabby interior of this hotel, means that I will not be returning to the Hotel Altis next time I am in Lisbon on business. It is certainly not to the standard I would expect for a 5 star hotel
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