Four of us stayed here for three nights in November 2006 while visiting the city to see Benfica v Celtic in the Chapions league at the Stadium of Light (Celtic were beaten 3-0). I was slightly concerned about the double booking problems encountered by other reviewers on this site so I telephoned the hotel before setting off and spoke with Lisa who spoke excellent English. The booking was confirmed on the phone.
We jumped in a taxi at the airport and despite having the full address and postcode printed from the web the taxi driver dropped us off at the wrong hotel. The Travel Park was about 15 minutes walk away and it was difficult because it was hot and we had our luggage.
Once we arrived we checked in without any problem, however our rooms were not ready and we were unable to get a drink at the smallbar in the hotel as it was closed (at 3pm). The rooms were beside each other.
The breakfast was fine, staff friendly and helpful. The rooms are clean & well maintained and have a safe in the room which we kept our valuables in. The hotel is on a busy road but we had a front room and had no trouble sleeping.
The hotel's location is quite central, about 15/20 minutes walk to downtown Lisbon and near the metro station (out of the hotel and turn left). One thing I would say would be too make sure you travel in a group or by taxi at night as the winding streets all look the same in the dark and after a few Superbok's it is quite easy to get lost!
On checking out the hotel staff stored our luggage away and we were able to see the sights without having to carry our bags around the city.
I would recommend this hotel as it was affordable, clean and comfortable with friendly staff.

PS. - Celtic beat Man United 1-0 in the next game to qualify for the knockout stages of the Champions League!!! Next stop Milan.

Like so many others, we were told that due to a technical error this hotel had overbooked and there was no room for us. Alternative accommodation was offered further out if town which was not acceptable.

Unhappy with the hotel’s dismissive attitude of our booking (which was booked and paid for a full 8 weeks before travel), we attempted to reason with the hotel owner but he did not speak English and was completely unconcerned and left for the evening, leaving the situation in the hands of the receptionist. The situation quickly descended into complete farce.

At 10.30pm, tired and hungry from our travel, we were offered dinner which was leftovers from the evening buffet and was vile.

At midnight, more than 3 ½ hours since we first arrived at the hotel, the receptionist, who had been helpful and pleasant in manner but inflexible, was replaced by another receptionist as he finished his shift. This man was incredibly aggressive and intimidating. He raised his voice to us and told us to call the police. I asked him to calm down and to give me his name. His scribbled an illegible name but when I asked him to print his name, he refused to do so.

The front desk manager had also arrived at this point and very quickly resolved the whole situation in less than 10 minutes. Alternative accommodation was arranged in a nearby hotel for the first night and we then returned to Hotel Travel Park for the subsequent 2 nights of our stay. This meant that we could not unpack properly the first night. In fact, by the time we were checked into our alternative accommodation, it was 1am which meant we had lost the whole of our Friday evening in Lisbon, something we were looking forward to very much.

I followed the advice and printed off all the reviews relating to the overbooking policy. Luckily I did not need to use them. The staff were helpful and were able to provide us with non-smoking rooms on the 6th floor.

The rooms were clean and reasonably spacious. The breakfast spread included hot and cold food.

The hotel is in a good location, Anjos station is on the doorstep, this is just 4 stops away from downtown. Be sure to be wary on the metro, especially at crowded stations

Nearby restaurants - I thoroughly enjoyed Barca Bela (Rua de Palma 285) as recommended by a fellow trip-advisor member. It was very good, there was a range of fish, meat and shellfish dishes.

I booked a triple room through Expedia in April for our stay from 18-25th of July 2006, staying with my parents. Having read the overbooking reviews on this website, I decided to email Expedia with the evidence and asked them to doublecheck that all was ok and that I indeed would have a room upon arrival. I did this 10 days before our arrival. I received an email from Expedia confirming that, having spoken with a member of the reception, all was ok. However, I still had my suspicions about it so I decided that it would be best to make a copy of the Expedia email as well as print out a copy of all the reviews on here that mentioned the overbooking policy. How glad I am to have done this!

We arrived at the hotel at 18.30 and I immediately sussed that something was wrong. The girl at reception barely looked us in the eye and kept us waiting for a full 5 minutes. She then came to us and uttered the immortal words: "I need to talk to you about something that has happened today. We have had a problem with our computer and..." BEFORE she could finish her sentence I cut her off and said: "Wait a minute, dont tell me, you have overbooked the hotel and you cant provide us with a room and you are going to move us to another hotel!". I was angry of course, but she was shocked because she didnt expect me to know about the overbooking policy. I showed her the proof of this website (which she claimed to be unaware of, so they obviously dont read this) and argued that why should we have to be moved to another hotel when he had booked a room so far in advance and besides, it was next to the Metro so we wouldnt have to walk. She didnt say anything but another 5 minutes later she miraculously had found a room for us! So...the moral of the story is that if you are planning to stay at this hotel, make a copy of all their overbooking reviews (including this one) to show to them in case you have to argue your point.

Once we got our room (608 on sixth floor), we didnt have any further problems with the hotel itself as it was a very good 3 *. Our room had twin beds and a softer, less comfortable third bed, but I wasnt too worried about it as I managed to sleep ok on it.

The room was very clean and modern looking with a television that featured English channels as well as other foreign channels, air con, and a bar with some drinks and snacks. The bathroom was very clean with a few bits and bobs like shower gel and shampoo bottles, and it had a strong shower. We have to commend the cleaners because they have a hard job each day with little time to clean each room but they always did a great job with ours! Our view was quite cute really as there were blocks of houses right opposite and in the evenings, some Portuguese residents would sit on their balconies to have dinner.

Breakfast was a great array of fresh and canned fruit, with a variety of breads, cakes, jams, cheese and ham, bacon, sausages and scrambled egg, coffee, and a selection of teas, juices and cereal. Being a buffet you could eat as much as you liked, and it was all well presented.

I must recommend dining at the hotel restaurant. There are no restaurants in the hotel's vicinity and the area becomes quite seedy at night. The reason why I am recommending dinner at the hotel is because each day they offer a buffet for 12Euros which is cheap for an hotel. The buffet menu is everchanging and the hot mains offered are Portuguese. The buffet is nicely presented and offers a selection of salads and sauces, soup, 2 hot dinners (one of fish and one of meat with vegetables on the side) and a massive selection of gorgeous desserts including pears in wine, chocolate cake, trifle, jelly, fruit salad, creme caramel...the food is absolutely fabulous here and the 12 Euros includes either a glass of wine or water. If you want wine from the A La Carte menu, you can get a decent bottle for as little as 6 Euros. The restaurant is very quiet in the evenings (it was usually only us and one other couple dining there) but the food is excellent and worth recommending.

If however you are looking for a restaurant outside of the hotel, I can highly recommend the 'Barca Bela' on Rua Da Palma, which is a 15 minute walk from the hotel, but why bother when for approx 3.50 Euros you can take a taxi from the hotel to drop you at the door (remember the seedy characters at night, its not worth going through a bad experience like getting mugged when you can take a cheap taxi). The restaurant is recommended for its friendly staff and for its delicious local cuisine at local prices. In fact, it is frequented by locals which ought to be an indication of its quality. We had the best seafood rice ever here as well as some fantastic baked cod, steak and chips, and pork alentejana (pork chunks in a parsley and white wine sauce with peas and clams, served with chips). They serve massive portions big enough for two so be warned! House wine was under 4 Euros for a bottle! However we stuck to refreshing Portuguese Green wine for a couple more Euros.

Overall, the hotel staff were obliging, polite and fairly friendly. They were prepared to store our luggage on our final day and call us a taxi to the airport so we cannot complain.

This hotel has many great things going for it. It is modern and clean, it is located right next to the Anjos Metro station and their catering is great. The reason why I am giving it a 3* rating and not 5* however is because if they insist on overbooking, then why should I book with them in the future, when I wont know for sure that I will end up staying with them. This is an issue that they need to address if they are to retain visitors in the future. Book with Travel Park Hotel and you just might end up staying with them!