We booked the heritage room which is on the top floor with a great view (although you have to walk to the windows to see it.

Located in the middle of everything and with a friendly staff, we were really happy here.

When we checked in, I thought there is too much furniture in teh lobby, but then I unersand that they need it when they serve breakfast here. It is better than in a sterile breakfast room!

In another note, Portugal is a beautiful city.

Sara

This hotel far exceeded our expectations. The service was impeccable. The staff was very friendly. We love you Rui !!!!

Our room was beautifully decorated, very large, pretty view and very clean. The bathroom was gorgeous. The lobby and central areas were lovely, as well.

Centrally located - near shopping, trains, restaurants, theater.

Having booked this online from the U.S., we couldn't have been more pleasantly surprised. It helped shape our new found love for this storybook city.

I stayed at the Heritage for three nights. The highlights of my stay were the wonderful staff and beautiful room.

I was celebrating a special occasion, and the hotel staff thoughtfully provided a bottle of sparkling wine on my first night. My room was quite large and beautifully decorated. The bathroom was also large and well-appointed. The only detractions were low thread count bedding and no electrical outlet by the desk for my laptop (I had to crawl under the desk and unplug one of the lamps). Free wireless internet was good, though.

Breakfast was served in the lobby and included the usual yogurt, breads, cereals, meats and cheeses, plus one or two hot items and a couple local pastries (not be missed!). The room service was disappointing: nothing hot, only light "bar food": sandwiches, fruit and cheese plates, etc. A more extensive menu would be appreciated.

The location of the hotel was quite convenient, and I walked almost everywhere. The subway was also nearby. The hotel staff helped me book a few sightseeing tours, and arranged for one of them to pick me up and drop me off right at the hotel.

The building is beautiful, location good, but it really was the helpful staff that made my stay so enjoyable.

This place looks the goods from the outside - a genuine heritage building - and was easy to spot from the cab once we got into Ave Liberdade: "Yep, that's the place ... the blue building". Too easy.

I actually love boutique hotels as they offer a bit more in terms of character. It's great to stay in five-star luxury, but big cities like Lisbon can be pretty funky, so if you can find something a bit more relaxed right in the heart of town, it's worth it.

This place ticks all the boxes for me. My room was a beauty on the fifth floor and looked out over rooftops, and directly on to the funicular tram going up and down the hill behind. It was how I imagined Lisbon to be and then it was a short walk downtown to the shopping district and the waterfront, where you can catch the No. 28 tram (Electricos 28) around Graca, the Alfama, Baixa and Bairro Alto, Chiado and Estrela - and of course it's the preferred form of transport up to the Castelo de Sao Jorge. I gave the tram a fair workout.

One of the things I loved about Portugal and which made me feel immediately at home was the smell ... it reminded me of the big cities of urban, coastal Australia - the smell of dust in the air, sunscreen carried on the breeze, and the heat. Even the sky looks the same colour, and like Australians, Portuguese love to sit outside and drink decent coffee. So having been made to feel at ease by all this olfactory action, I think it was the people that made this experience really special. Quite simply, the Portuguese are a pretty cool bunch of people - and they seem to love speaking English, which you won't find in their bigger Iberian neighbour.

The hotel staff were great, and extremely helpful with explanations of how to get around and what to do. The rooms are immaculate and nicely finished and the location is perfect ... a hop, skip and a jump from the restaurant district. I also gave them a few bags of washing that came back intact and didn't break the bank.

Pinoquio's restaurant is a few minutes' walk from the hotel, just near the entrance to the subway, and is a great place to eat if you're after the authentic Portuguese deal at a reasonable price. Try the others down the road a bit, too ... but this was the place I liked.

The buffer breakfast at the hotel was fantastic, so all in all, a pretty damn fantastic experience for this wide-eyed little black duck.

A special memory, really, of a trip that didn't have any downside except for a marathon four-day trip home after being stranded by a certain well-known Australian airline in both Frankfurt and Singapore on the way home. The upside of that: at least I got to have a quick look at Frankfurt and to practise my schoolboy German during a 24-hour layover while they fixed an engine.