The hotel is filled with Old World Charm. It's definitely more of a B&B than a Hotel. Service is friendly, although I understand those who say it is TOO friendly as it is difficult to get in and out without talking with Christine. But on the positive end, she found us the cheapest car rentals (she even arranged it so that we could drop the car off at Heraklion ferry.), gave us some traditional Greek desserts, and pointed us to some really yummy restaurants!
This hotel is aim towards those who don't mind missing some of the amenities in return for warmth and generosity.

We stayed at this hotel last year. As usual we read all the reviews for the hotel before we booked as we have always found reviews very reliable and agreed in the past. We paid over £100 per night for our stay and were very much looking forward to it.

The good bits..... Hotel location is good. Close to all the shops and restaurants and 10 mins walk from the nearest beach (however this beach isn't very good and it's 10mins bus/car ride to a good beach, but if you stay there then you are 10 mins bus/car from the shops and best restaurants so I guess you need to decide what your priority is). Room was large, very clean and the bed was very comfortable and beautifully decorated with flowers when we arrived. Furniture in the bedroom was of high quality. The hotel is on a quiet side street and the outside building is beautiful.

When in Crete, definitely visit Elafonissi beach which is amazing and go to the Samaria Gorge. You will need proper sturdy shoes to walk the 16km gorge so do not leave home without them (they are expensive to buy in Chania!) but the trek is a must do!! Crete itself was lovely and there is no hassle in shops and crime to tourists is low.

The bad bits.... Christine is sooo friendly that it is very difficult to leave or enter the hotel without telling here where you are going or where you have been. Some people clearly like this but we prefer to come and go as we please.

The bathroom was not very well decorated. Bath was small and there was a large crack in the mirror. The hairdryer was also very poor so make sure you bring your own!!

The hotel does not serve food or drink but there was a handy cooker and fridge in our room. The fridge was filled with fruit, chocolates and greek wine which sounds lovely but the wine is homemade and one grade above vinegar and the chocolates are from Lidl (if you look at the back) not what you would expect from a top quality boutique hotel.

A final warning... Don't forget your room keys!! We mislaid ours and were told if we didn't find them then we would need to pay for all the new locks to be fitted to the hotel entrance, our room and pay for a replacement room safe!! We could not believe it as it was going to cost us £000's!! Luckily we found our keys and didn't have to pay. Very stressful experience. We could not believe that a hotel was so stupid to make their room keyrings so recognisable that if someone lost a key they would need to do this!!

We would not stay at this hotel again.

my sister and i stayed here for about a week. we loved the hotel and its old venetian feel. it's been beautifully restored. the rooms are gorgeous, lots of special attention to detail. christine couldn't have been more helpful. highly recommended.

I really liked this hotel - big, cool, spacious room. Nicely decorated. Queen four poster bed. Christine is lovely - keen to please. Good location - side street so not to noisy but near to town.
My only complaint is that we could hear the guys in the room above - the wooden floors tended to seem a bit drum like. We were a bit lazy and liked to sleep in late - bit of a pain if upstairs were waking early. I'd consider a few more rugs/carpets or something similar to dampen sound - esp on the stairs.
Nice attentive staff, I'd definitely stay again but would ask for the room on the top floor.