There are several strong plus points for this hotel. The Hotel is very clean, as is the Pool which is non chlorinated and a pleasure to swim in. The staff are very friendly and the location is excellent. Long clean sandy beach which is never crowded even at the height of the season. Georgiopolous is the nearest town - which offers some good restaurants - Valentino's and Sofia's (in the square) amongst them. There are several good bars too. Well located for Hania (a pleasant day out) and not too far (max 1 hour drive from Heraklion. Crete's only major road runs very close to the hotel although when you are in the hotel this is not intrusive.
Bedrooms are clean, air conditioned and serviced daily. Almost everything worked (odd electrical and plumbing glitch).
Do not expect British 5 star accommodation. Service is OK but not what you would expect for 5 star in the UK. Plenty of staff in the evenings and at breakfast but not so good during the day. Food is good for Greece but distinctly average by UK standards. Other reviewers comments about orange juice are spot on as is the warning to AVOID ALL INCLUSIVE. In fact if you could get a B&B deal here it would be the best option.
Children's playground is well placed close to the beach taverna. Better beach Tavernas for lunch etc can be found (we particularly liked the one with the yellow canopies two down the beach to the west - very cheap and food good).
Cocktails in the hotel are not great - the beer is OK and cheap if you stick to the draught. Wines are expensive for what they are and there is very little choice.
I would defintely return to this hotel and to Crete.
For those interested in learning to Scuba dive - friendly and expert introduction offered by Paradise Dive who have a new impressive base just 10 mins to the east. Several Brits on the staff (and one Belgian who spoke better English than most of us!). Paradise visit the hotel once a week touting for custom. Give them a go - we had a great day out with them and one of the instructors girlfriends looked after our children whislt we were diving. Exceptional!