My family and I arrived at the Phenix Hotel on a sweltering hot day. We were dropped off by the cab driver and were pointed up a whitewashed path. We proceeded down the hill/steps to find our hotel. Unfortunately it ended up to be a big disappointment. We passed some beautiful accommodations, all the hotels are quite close sharing this glorious spot on earth. We arrived at our first apartment, we were a family of 8 split into three rooms. We were met by a lady proprietor who told us the first apartment would be assigned to our 83 year old Mother, and she suggested she stay in her room since it was a steeper walk down to the outdoor breakfast area . The pool and seating area were quite nice, with a beautiful view, but again, outside in the sweltering heat. We checked out all three rooms, which were situated all over the hill. The rooms were very outdated, foam mattress’ with bedding that had not been updated since 1970. Ceilings were very low and claustrophobic. Bathrooms which were cramped and depressing smelled like sewer gas. There was a fine dust all over the furniture, when I commented that the room appeared not to have been cleaned the proprietor stated the dust was natural mineral deposits which falls from the ceiling and after a long day her hair appeared white, like a typical Greek grandmother. Needless to say, I was not amused. My family and I all agreed the accommodations were not what we were expecting and we conveyed our concerns. We also stated the Phenix web page had depicted accommodations that were not even close to what we were given. The most frustrating aspect was her refusal to reimburse us for our already pre-paid three rooms for two nights. After several hours of working our cell phones to find other accommodations,--El Greco, lovely, with wonderful staff--we departed. She finally agreed to reimburse us for one night only. Take my advice avoid this place, there are far lovelier places on the island, with friendly welcoming staff.
- Also Known As:
- Phenix Apartments Hotel
- Phenix Apartments Santorini
- Phenix Apartments Hotel Santorini
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