Pretty good price / quality ratio, friendly staff. You can reach LEGOLAND either after a 20 minute walk. The Breakfast was just okay! Otherwise, the location is quite convenient. Children playground was just sad.
- Free Wifi
- Free parking
Pretty good price / quality ratio, friendly staff. You can reach LEGOLAND either after a 20 minute walk. The Breakfast was just okay! Otherwise, the location is quite convenient. Children playground was just sad.
Basic rooms with awfull smell in the room and in the bed! Spider webs everywhere, looked like a Haunted house when we arrived in the evening. Flies all over the breakfast buffet every morning that my children refused to eat at every ( four) breakfast. Bad start for the day. Children playground was just sad. Nice things were good WIFI, heated bathroom floor and staff was ok. Used to Scandinavian standards and this was far away from that. Worst thing was the smell and insects.
After a very long journey from UK, I arrived at the Svanen feeling very cold and tired. The room that I was assigned was boarder line functional, it was cold, grey and unwelcoming. The best part of my stay was the breakfast buffet, very enjoyable. Upon checking out I was told off for not telling them who I worked for as I would have been given an upgrade. I showed them my booking information, which included my employer. Nothing was said. They also advertise that they have a gym, which they do not. You will be sent too LEGOLAND hotel to use their gym.
Would only go back if I had too.
Stayed here for the second time following a late arrival into Billund. Hotel is very close to the airport a taxi ride taking about 10 mins. Hotel is very clean with friendly helpful staff. Rooms are comfortable if a little basic but for an overnight just right. Breakfast was good with hot and cold alternatives. Would recommend if using the airport
Stayed here for one night with my partner and my impression of it was awful. The staff on reception and in the restaurant were rude and had an attitude. We had to stay because our flight was full so Lufthansa was covering the cost of our say and meal. This seemed to leave a bad taste in their mouth. When it came to having dinner, we weren't allowed order what we wanted bu were just given what they had. Firstly, I was given whale tongue and when I told the waitress I'm not adventurous with food, she told me I HAD to eat it??? I point blank refused so she took it away. They I was served a selection of shellfish which i was horrified at since I am allergic to shellfish. They didn't know but never asked. I asked if I could have a vegetarian dish like the lady beside me and was told 'No, she's paying, you are not'!!!! I'm fuming over this hotel!!!
Svanen was a positive suprise for us, after reading all the negative reviews. The room was spaceous and cosy. The bathroom was simple, but they had nice mini cosmetics, and I liked it had a window, so it was light. The child-zone was not so fantastic, they basically only had slot machines, where children could "win" stuffed animals.However thre is a funny leather at the reception, where children can climb up to get free loloypops (good to save it for the plane)
Breakfast was average, there was nothing I missed, just nothing special. However for a certain amount, it is possible to make lunch package from the breeakfast, what could be a good idea to Legoland.
They charge extra for using Mastercard, mwhat could have been nice to know in advance.
In general we were satisfied, but I would only choose it again, if that is the cheapest available.