I heard about Cab Inn from the Copenhagen Tourist Information Center during an earlier visit: economical, well situated, clean, etc. And it is all those things. But it's also extremely just as Virginia Wofle described Oakland: "There is no there, there."
The rooms are small. I could deal with that, having lived long-term in some very small spaces. But they're also rather tightly controlled: no smoking, no opening of windows more than a couple of inches, no room to entertain guests (in the room itself, though there are comfortable tables on the attractive ground floor veranda). I booked a Commodore room, slightly larger than the basic room. I discovered that it wasn't the size, but rather the quirky design of the hotel and the resulting isolation that made me feel uneasy.
I learned long ago that to work well for its guests, a hotel, restaurant, or cafe has to have a certain amount of life, even if not all guests avail themselves of it. Otherwise, it's just a closet to hang one's clothes. The Cab Inn is a closet...a big one, but a closet nonetheless.
The hotel has no life. Everyone is in his or her little beehive apartment when they're on the premises. You hardly see other guests unless you meet at breakfast (and not everyone does, because it costs extra). That's a shame. The Cab Inn occupies quite a bit of ground in a nice location. The rooms surround a central parklike area that could be well put to social use.
Okay, so maybe Cab Inn doesn't want to compete with Tivoli -- who would? -- but what's to prevent it from being a little more fun? I mean, you're not out on the streets all the time, especially during the autumn and winter months when inclement weather often forces you inside. What's the advantage of being dull? The result is that Cab Inn guests want the lowest rates and have no interest in the hotel being more enjoyable (as it's always the guests who make a place fun). They're mostly one-off visitors, students and young families, who come once and then never again.
I found the staff helpful when asked but entirely too few in number to do more than answer the phone, ensure the safety of the guests by monitoring the door, taking reservations, and giving out keys. Apparently, that's all the guests want, too.
There are a few other idiosyncracies. There's no place to do your clothes. If you're trying to save money, you don't want to be forced to pay a cleaners. I finally found a way to use the bathroom sink to do my clothes (as I do almost everywhere else. (Hint: bring some plastic to cover the drain, so the water fills.) Hanging the clothes is more of a problem; I'll let you solve that for yourself.
If you're a smoker, as I am occasionally when working (as I'm doing on this trip), you'd welcome some consideration that doesn't impinge on other guests. Walking outdoors is a real pain when you're four stories up and way in back. I hear there are balconies. Ask for one if you need one.
Finally, there are no food outlets really close by, only at the train station and thereabouts. Not so far away, but tough if the weather's bad and problematic if you're looking for something between a set meal and the tiny snacks that Cab Inn offers behind the desk. One hopes the hotel will do better with time in this regard. Fresh baked goods and top notch coffee in this country of corner bakeries and good strong coffee is the least one could ask.
I won't even get into events, although it would be cool to listen to music at night and get to know other guests who might prefer a restful evening "at home" to endless trudging up and down Stroget. In short, Cab Inn management: think about your customer experience. Make it more than merely efficient, please.
I'm okay here, but not sold on the concept. I know that Cab Inn does well as a business and it's not terribly disappointing -- but it could be more. It could be more useful and it could be more fun. In short, it could be a better hotel with not a lot of investment, just more caring for its clientele and some sensible service innovation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC