I stayed in this hotel for five consecutive nights.
The hotel is located in what looks like a former (boring) 1970s office building. There is zero charm on the outside, one inconspicuous entrance (I kept walking into the pub next door by mistake) and long narrow corridors inside.
The room was large, which was good but hot and very airless. I asked at the reception desk and was told that the hotel had complained numerous times about the air conditioning but the owner of the building didn’t want to fix it. The window did open but it was onto a courtyard above the noisy kitchen outlet fan so the smell of cooking hamburgers permeated the room. Also the 4th floor room I was in was only 1 storey above the inner courtyard so I did not feel safe sleeping with the window open as there was no security latch. Friends had windows onto the street and complained about the nightly evening street noise (cars driving around all night). I woke in the middle of the night every night I was there due to the heat/airlessness. A real negative!
The bed was not a queen or king mattress but the typically Scandinavian two narrow separate single beds 80 cm wide each, pushed together with separate single sheets and duvets, which meant that it was impossible to stretch out as a single traveler or you would fall through the crack between the two beds. A pity. So I slept very cramped for 5 nights. Another real negative!
The top bed mattress pad was far too soft. It was one of those squishy mattress pads that Swedish hotels have begun using, about a couple of inches thick, it behaves like a memory foam mattress but it isn’t – so you sink in and get too hot, and there is zero back support so you end up in the morning crawling out of bed like a pretzel. After the first night I asked at the reception desk if there was any alternative, and was told they would ask the housekeeper and if there was any, then they would fix it. I came back to the room that evening to find same old bed mattress. So I took it off, shoved it in the corner of the room and slept on the bed base for the next 4 nights, which was only marginally firmer. Another real negative! My spine is still crooked from sleeping in that bed.
The two pillows were both too thick for sleeping comfort, even when using only one.
The shower was barely functional, i.e. it only barely fulfilled the single reason for a shower to exist, which is to get the user wet. It was a combination rainforest shower (a trendy design feature but unuseable unless you want to get your hair wet every time you shower, or, when you are washing your hair, to wash off your hair conditioner the second you put it on), and a tiny handheld squirt thing that had about as much water flow as a dental hygienist’s water pick. I tried to use the water pick hanging up like a normal shower head but it was at a fixed 45 degree angle so it sprayed straight out the open end of the shower screen and drenched the bathroom floor in water. Did it not occur to the designers that guests might want to enjoy a nice relaxing hot shower with decent water flow without getting their hair wet??? Another real negative!
The shower screen was one of those curved transparent plastic moveable wall screens that Swedish hotels love but that are completely useless at keeping water inside the shower area. Or you can pull it shut around yourself as you stand in the shower and be unable to move your body, arms or legs. It also leaked badly from underneath when I directed the water pick towards it while waiting for the shower to heat up so the water flooded round the toilet on the floor. Maybe there is a trick to using this screen that foreigners don’t understand?? It certainly does not fulfil the sole purpose of a shower screen, which is to keep the water in.
There was a large square grate in the shower floor right where a person stands to have a shower. The grate was loose and on one occasion gave way on one side as I stood on it and the heel of one foot suddenly sank down at least an inch, luckily with no ill effect but another guest might not be so lucky next time.
The shower water was consistently slow to heat up in the mornings.
The toilet paper holder is located so far away from the toilet that you need orangutan arms to reach it. At least reaching for it stretched out my back from the nightly cramped sleeping position/ bad mattress. But do I now have one arm two inches longer than the other?
The TV remote didn’t work from closer than 4 feet to the TV. ??bizarre! If it was a low battery, the opposite should have been true. So if one was sitting at the desk working, with the TV on, one had to get up and walk away from the TV towards the bed to lower the volume or switch channels, which was an inconvenient nuisance.
The Wi-Fi was consistently very slow. This is not acceptable, especially in a hotel catering to business customers.
The breakfast was excellent except for the total lack (on four days out of five) of anything that a Brit would call a decent cup of tea. English/Irish Breakfast tea or equivalent, please, not this scented stuff! Gluten/wheat-free bread would have been welcome. The lactose-free butter spread was a nice addition. The coffee, as always in Sweden, was as strong and appealing as engine sump oil but was probably very popular with the mostly Swedish guests.
For the outrageous price of 2,000 kronor a night I expected far more. Luckily I wasn’t paying or I would have been significantly more annoyed. I couldn’t change hotels because the room was prepaid and with a large trade fair in town it would in any case have been impossible to find any alternative. I will not voluntarily go back to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC