I have stayed at the Grand at numerous occasions. I
stay at the Grand whenever I visit Stockholm. But
recently I have noticed a change, a change towards the
less pleasant side of the scale. I feel that the hotel
have become more and more mainstream, more and more
package tourists there and less attentive service and
arrogant/snobbish staff. This is not acceptable at the
city's premier hotel.

I have always received complimentary upgrades, and did
so this time as well. Personally I like the design of
the rooms and bathrooms - they are large, comfortable
and functionally designed. It is certainly not Four
Seasons style, but it works for me. Maybe I have been
lucky with the rooms I have been assigned earlier.

Anyways, I found the room very comfortable. BUT the
lcd-tv was SMALLISH!!! It was impossible to watch tv
from bed, cause the 20" tv was placed at the desk, so
from the bed I would need a telescope to see anything.
Dissappointing, when they refurbished they shouldn't
allowed small televisions. They should be 32" - at
least. There was something wrong with the AC/heater
also. The room was too hot. I called down to the
reception, and they said they would fix it
immediately. But nothing happened. I called down to
remind them, but nothing happened. I called a third
and fourth time, but nothing happened. I gave up on
this in the end. I was too tired to fight with the
operator. But this is very unacceptable.

Like previous visitors have mentioned - it's almost
impossible to enter the bar without a reservation. The
bar is so popular with the locals, which is good to a
certain point, but too bad they can't accomodate the
in-house guests - or at least give preference to them.
All I met on two occasions was an arrogant attitude a
la: "We are the city's busiest bar, try again another
time". Anyways, I finally got a table the next day (in
early evening, LOL) - and the bar is really, really
nice. I loved the atmosphere and the drinks (extremely
pricey though). The food was also nice (lobster
sandwich). So I would recommend you to make a
reservation at the bar in advance (even if you are
staying at the hotel), if not you would probably have
to stand while enjoying your drink, or go elsewhere. I
also like the food at the Verandan, and the view is
fantastic (just like from the bar). I didn't try their
new restaurant Mathias Dahlgren (which is named after
it's star chef), but will absolutely do so next time I
am around.

The breakfast (included) was fabulous as usual (my
all-time-fav hotel breakfast). There is complimentary
wireless internet throughout the hotel, which is also
a nice feature. They also joined InterContinental
recently, but I didn't notice any difference regarding
this - except the mainstream feeling and the decreased
level of service. One good thing though - earning
points with Priority Club.

I would recommend the Grand Hotel and it's staff to
lower down their attitude a little bit, and start to
pay more attention to their in-house guests. I feel
that they are loosing the grip, but I hope I am wrong.
Any hotel that are resting on it's laurels will lose
in the end. I would rate this hotel 5 points if they
were up to par with recent visits, but I will give
them 4 points this time, due to lack in the level of
service. I hope it is 5 points next time I will
return. It's still Stockholm's premier hotel, and THE
classy luxury hotel in town.

Grand Hotel is an institution amongst business men and locals alike, and no doubt it is a classy and smart hotel but having stayed here for over a week on business there are definitely things that are left to be desired.

The staff is generally attentive, but by no means up to the standard one would expect from five star hotels, especially consdering that they charge almost 800 USD / night for a medium size harbour view room. The room service cuisine is average at best, and fairly pricey.

They also refused to upgrade me even though our firm has a substantial number of days on record using Grand - this is almost unacceptable and definitely a deterrant from using them next time around. Also, the room rates are excessive for Stockholm and they definitely leverage on the name as much as the quality.

All in all, don't expect wonders but if you are looking for a luxury hotel and am willing to pay for it Grand is as close as it gets in Stockholm.

I stay here almost every time when in Stockholm, which isn't so ofthen, but it seems that this hotel is getting better and better. i stayed here for two nights and visited the following restaurants/bars during my stay. The Veranda which is alright but nothing great, the Cadier Bar for good drinks, but the bar is now so popular among non-residents so it's almost impossible to get somewhere to sit, and shouldn't a bar of this class have "better" glasses, feeling a bit more "luxurius". I also tried the afternoontea (have booked in advance) and it's was great, despite not having clotted cream...
But the really, really great restaurant was the newest at the Grand, Mathias Dahlgren, both the "simpler" Matbaren and the fantastic Matsalen. I had a tastingmenu called Vårt Val (Our choice) which is a "secret" menu and to that, I had a winemenu. Both were exellent an was a great complement to each other. The staff was very pro, yet not "stiff"but very very lovely. A great experience and a important place to make you choose Grand for staying the night! This must be the best restaurant in Sweden and one of the best anywhere.

Dec14
We stayed at this wonderful hotel...The room and service was great...and the breakfast unbeliveble.I live in the city and just wanted to test the hotel and i was not disappointed.I strongly recommend this hotel.Have a god day.
Tommy