I checked in with my mother and as on the confirmation had requested late checkin I checked in at 23-05pm on the 1-7-08 I also asked for 2 beds in the room .checkin was normal on problems i had paid for my room in adavce so when asked for credit card i gave my mestro which they didnt take so i offered to put cash on my room for extras which the answer was no but they took my passport instead i have no problems with that.
when i got to my room it was 1 bed for me and my mother. so i went down to reception and a girl this time was dealing with me she was very professional in the issue i had with 1 bed she was sorry and tried to get me another room . it was at that stage she said she had no more twin rooms she then offered to upgrade me free and gave me a bigger room and extra bedding to which i agreeded iam easy going and she tried to move on the system and was not able to do she got a member of staff called Tom and he said he had a twin room and it would be an upgrade but i would have to pay for it remember i had booked a twin room i declined and told him what i had booked he didnt want to listen and then he asked me why I hadnt gave a credit card or cash to which he replayed i'll sort that out later he should have know better i thought what happened behind the work place should not be seen by guests. Tom aslo made me feel a 2nd class person because i had paid by expedia and tried to blame them to which i showed the confirmation which gave him the detail he was not happy with this as i proved him wrong i did get my room not an upgrade and which I paid for 3 nights £550-00 i think for the room i had it was over priced.
the hotel was clean and the bar dark that i couldnt read the cocktail menu,
the Ice bar which we got discount for due to uus being guests in the hotel was brilliant it was fun,
checkout was easy and hassle free
this hotel is good except for my checkin just 1 person on a power trip i think??/








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