I admit that if even a small thing is not up to standard at any hotel I stay at then I make sure they know about it. I've had countless bottles of wine (which I like) and some bowing and scraping (which I don't) over the years.
No wine for me at this hotel. Absolutely no complaints at all. All the staff I dealt with were very pleasant, right from check-in when I was asked if I needed internet access and was given passwords for each of the three days of my stay. Nice that I didn't have to ask. And the wireless service in the room was fast and efficient. There are also two terminals, with printers, in the lobby.
The room was of a decent size, perhaps a little dark with the dark wood although the lighting was very good indeed. The bathroom I had was large, possibly because it was obviously set up for handicapped guests. Underfloor heating too.
They make a big thing of their breakfast, with some justification. There is a great selection. The only down side is they use powder for the scrambled eggs, and it is completely tasteless. It is a buffet service but there were enough staff around to replenish the food and clear tables. It was noticeable too that the cooking staff were often sharing jokes among themselves. Happy staff says a lot about the management.
The location is perfect, either for shopping, sightseeing or business. Almost every tram route in the city passes the door or is within a hundred metres, and the main railway station, and the airport bus there, is only a few minutes walk away. If you are wheeling suitcases, by the way, cross immediately to the far side of the main road upon which the hotel stands to avoid the cobblestones on the Stockmanns side.
I will certainly stay there again when I'm back in the city in December. Absolutely no reason not to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Concerts / Music festival