Due to an overbooking at the Atlantica Gardens hotel, we stayed 3 of our 14 night all-inclusive holiday at the Poseidonia....
On arrival we were pleasantly surprised at the surroundings and beach front aspect. We were given two connecting rooms on the 3rd floor for us and our 2 teenagers. The rooms were tired, with dated decor, we would not rate the rooms as 4* standard. We partially unpacked, as we were due to move to the Atlantica in 3 days time. We set ourselves up with a boys room and a girls room.
Food was o.k. but not memorable. The hotel was fully booked, but did not feel busy.
Facilities – Great beach front location. 1st block of sun beds are the hotels, we never had a problem getting sun beds. The 2nd block near the sea are for rent. The sea was safe and clean, with shallow beach, and a breakwater a short swim away. Pool is small but adequate. The animation lady (Alex) was great.
The first morning the boys woke up to blood streaked sheets and were horrified to find they had been dinner for bed bugs in the night - we found a few crawling between the sheets. We told reception straight away, they came and looked, and they were also horrified saying they had not experienced this before. In Cyprus they call bed bugs traveller bugs and the insinuation was that we had bought the bugs in our cases from home! Reception sealed our rooms and called pest control. Within 2 hours the beds had been stripped and the rooms, and our luggage sprayed. The pest control said to leave our cases closed in the sun on the balcony to help kill any remaining bugs. We returned to the room and saw the sprayed room and stripped beds. The mattresses and bases were smeared with lots of bug splats and old blood streaks, and some were still trying to crawl away. This was all quite horrible, but felt hotel reception dealt with it quickly and efficiently.
In the afternoon we were moved to similar rooms on the 4th floor. Not wanting to take any chances we spent a few hours on the old room balcony emptying and inspecting our clothes and luggage. Luckily we found nothing, and had no further bug problems.
We updated our holiday rep on the above events. She met us at the hotel and saw the bugs. We felt pretty aggrieved by all this and our minds turned to compensation not particularly financial but something to make up for what had happened to us. Via our rep we asked for 2x spa treatments, the hotel agreed. Vouchers arrived the next morning for 2x massages. We asked to change this to 2x facials, they agreed and we booked the treatment for our last day. When we arrived, the spa receptionist said no to the facials. Apparently the spa is a franchise and massages were a favour and only cost labour, the facials involve oils etc which cost about 20 euro ... so back to hotel reception...
After a lot of debate and one refusal, we eventually saw the assistant manager. He arrived with a disclaimer form but said he knew nothing about our situation. After explaining it all (again) he asked me to sign his form in exchange for the spa treatments and asked we do not write about our experience. We had all had enough by then and refused the hotels final offer of facials. After 4 days of arguing, wasting time in reception sorting things out, we were pleased to move to the Atlantica and finally start our holiday.
Why all this trouble? Management and communication at this hotel appears poor. We spoke to many different hotel and spa receptionists (they do shifts) and information was not passed on.
Our situation was pretty serious, and should have been escalated to hotel management for prompt resolution.
- Also Known As:
- Hotel Poseidonia Beach
- Poseidonia Beach Limassol
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