I was very excited to be staying here as we had stayed in Paphos before, absolutely loved it and was recommended by friends and family to stay here (although they hadn't been here for some years.) We knew the location well so were aware what a fabulous location it is in. Walkable to everything, shops, restaurants, the harbour etc. On arrival, we were offered cold towels and fresh orange juice whilst checking in - a really nice touch. But we were then taken to our room - outside the hotel through to a low block on its own, into a small lobby area which was dirty and smelly, into our room. It was very dated and dirty. I actually cried. For a five star hotel the room was more like 2 star. We wandered around the hotel - the gym was awful. Equipment broken, dirty showers, cracked tiles, everything in bad need of renovation. The pool is very basic. We had to walk outside of the hotel area from our room then back into the main hotel area to go to breakfast every morning. This was a nightmare as we had rain 2 mornings and we couldn't get to breakfast without getting soaked. Breakfast was fairly basic with not an enormous amount of choice. After 2 days, we decided we'd had enough and asked for our room to be changed. We were offered an identical one next to the one we had, still with the smelly dirty lobby. We were told there was no alternative unless we were going to pay more! My husband used his amazing diplomatic skills and eventually after another day of "discussions" we were told there was 1 room available within the main area of the hotel. It was far much better. It had recently been renovated (you could still smell the paint!) and had a balcony overlooking the sea and pool. Furnishing still very dated but at least clean and fresh looking. I would not go back to the Annabelle again - it really felt a struggle to get to a decent room, although I do believe they are hoping to renovate all the rooms eventually but this will take a long time. If you are unlucky enough to get a non-renovated room, good luck in trying to get an alternative. But also despite this, the hotel itself is in dire need of upgrading. Location - great. Service of staff - very polite and ok. Afternoon tea and food service - great. Overall impression of hotel - poor.
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