We booked the hotel through Tomsonski holidays on the internet staying for a week in March 2008. We actually checked Tripadvisor reviews and there was only one at the time of booking. After booking, however, an irate German from Munich left some very scathing comments. We decided to go with an open mind.
Generally speaking, the hotel for my husband and our two children was fine. Our room was large and clean with a great
view (at the front) and a good bathroom.
The ski room for storing equipment was pitifully cramped and too small for the number of guests. It doesn't set you up too well for skiing!
The problems for us, however, were based around the chaotic way in which the hotel is being run and the exhorbitant prices for the drinks.
There were not enough staff to serve people at the beginning of the week. This did improve slightly later on. The layout of the reception, dining area and bar meant that once you had finished your meal there was no where to go apart from your room, unless you like to sit huddled around a very smokey bar.
The wine list was chosen by their 'specialist wine man'. The prices were shockingly expensive, leading many people to choose the alternative house wine which was, of course, cheaper, but as the week progressed and nobody appeared to be buying from the wine list, the prices of the house wine doubled.
This, in turn, lead to confusion when paying our bill was required. The system that most Austrian hotels run is that a receipt is produced usually at the end of the night/morning for what you have consumed. This did not happen on a regular basis at this hotel and so receipts appeared 2 or 3 days later when it is difficult to remember what had been drunk. Mistakes were made on the receipts to quite a few guests, so other receipts were produced for us to sign.
On our final night at the hotel, we were patronised aggressively by the 'specialist wine man' when we questioned the increasing price of the house wine. We have never been spoken to by anyone in that manner in the hospitalily industry. It left a very bad impression on us.
The food started off OK but degenerated as the week progressed. The salad bar and cheese tray were good but apart from that the food was of poor quality and left you with the feeling that it had generally been re-used from the night before.
When my husband and I came to settle the bill, we pleasantly asked to see the receipts that had been signed because the bill presented to us was very confusing. We accepted everything on the bill except one which could not be produced by the hotel manager, who had magically appeared for the first time when money was required. They tried to fob us off with an unsigned till receipt and we would not accept this. Subsequently, the manager and hotel owner argued aggressively with my husband for an hour over a bill that we had not had.
We have been skiing many times in Austria and have staying each time in 4 star hotels. This hotel can not compare to the previous experiences we have had. In our opinion, it is not a 4 star hotel. Normally, guests are made to feel very welcome and given an experience that should leave them with happy memories. The main memory we will take from the Hotel Schutz is a disorganised hotel with an arrogant and aggressive manager and owners who are more interested in the money they get than their guests.
There is a large choice of 4 star hotels in the town and we would suggest that it would be prudent to enquire at these first, even if they appear to cost a few euros more. The tour companies are letting their guests down by selling them this hotel and, in summary, we would not recommend this hotel under any circumstances to anyone unless you want to ruin what should be a great ski-ing holiday!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC