The reception we received at this gueshouse on our arrival was rather cool and unwelcoming. Because nobody answered the reception bell when we rang it (about 2.00pm), we were advised to go to the door and ring the main bell. This clearly did not go down well with Elizabeth, one of the twins whose family run the hotel. She dealt with the check in details briskly and made no attempt to engage in conversation. When I asked about the Salzburg card she said it would not be worth it because we weren't there long enough. However, the next day, I asked Caroline, the other twin, who was on reception and she priced it up carefully and said it would be well worth it, which, with hindsight, it certainly was. We were rather disappointed with our room; I had contacted the guesthouse in advance to ask how we could ensure a view of the mountains. They responded that as it was the Salzburg Festival, most of the mountain view rooms were taken, however if we upgraded to a junior suite, this would provide us with a view. Unfortunately, most of the view was of a fir tree right in front of 3 of the windows. You could just about see the view by positioning your head in the corner of one of the windows. Apart from this, the room was fairly basic wih some rather functional but not particularly clean or comfortable sofa and chairs. There was a dead spider behind the bathroom door all the time we were there. (2 nights). The spa facilities were good for a hotel of this size with an indoor and outdoor pool. We had to ask for towelling robes to use as they were not left in the room and nor were towels for the pools. The sauna cost 10 euros to use. As indicated, Caroline, on reception, was warmer and more helpful than Elizabeth and I think our initial impression would have been different if she had been there on our arrival. The staff in the restaurant were all friendly and helpful and the meals were tasty and of a very good standard.
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