Service!!! Service!!! Service!!!
We drove up to the hotel in a taxi. Our doors were opened for us, we received a wonderful welcome, our baggage was unloaded while I was led to the front desk. Vladislav K gave us a warm welcome.
Vladislav is a wonderful manager. The service at this hotel is the simply the best and (along with the Hotel Gardena Grodnerhof in Ortisei, Italy) the best we experienced in all of Europe.
Vladislav asked if he could show us the room. He gave us a tour of the hotel and an extensive tour of every amenity our room had to offer. He recommended a nice walk to acquaint ourselves with Vienna. He recommended two outstanding restaurants..(Plachutta's and Niky's (Restaurant Kuchl Masterei).
The hotel has a great location. The staff is "over-the-top" great!!
I would definitely (happily) stay at this hotel in the future.
Vladislav, is one of the nicest people you will ever meet during your holiday! I think the Grand Hotel Wien is fortunate to have him. This high level of service not only came from the front desk, but to the bell boys, the concierge, the piano player at the bar, even the cleaning people went out of their way to greet you with a smile and a good morning.
I highly recommend this hotel to anybody traveling to Vienna.
Their hotel and especially their service from top to bottom is something the staff should be very proud of!!!
Well done, Vladislav, your staff and the Grand Hotel Wien!!
Your hotel is indeed "grand!!"