I recently stayed for my 3rd. time in NH Atterseehaus Wien, with my wife and daughter.
I have to mention that I try to stay at this specific hotel everytime possible when visiting Wien, due to position, room space and reach breakfast. I know the hotel is not perfect (cleanliness, internet charge, a little bit worn out etc) but it was convinient to me.
I need to mention that our last stay (January 2012) was paid in advance over 2 months ago.
For all the above I was very surprised by being informed at the check-in that I will have to make a deposit of 50 Euros, by credit card, as only a "reservation", wich will not debit my card. The reception clerk failed to make me full aware of the reason(s) why.
But my bank instantly announced me that the amount was debited. The reception clerk seems to know about the bank procedure and assured me that the hotel will send a fax to my bank after check-out, to cancel the payment.
Still, after 2 working days from my departure from the hotel, no cancellation was made by my bank.
I am very dissaponted by this hotel policy (as principle, not as amount) and my stay at the hotel was profound marked by this unpleasent event. Not to mention that the situation could be wisely managed by the hotel on present crisis time, by making me hapily spend the money in the hotel instead.
I am expecting some explanations to my complaint I wrote on the hotel's official web site.
I will not stay at this hotel and I will not recommend it anymore.
- Also Known As:
- Nh Atterseehaus Hotel
- Nh Atterseehaus Vienna
- Nh Hotels Vienna
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