We selected this hotel based on TripAdvisor ratings. The location is convenient and our room was clean. Their problem is that they are understaffed and lack knowledgeable front desk staff. Upon our arrival we asked the front desk attendant to recommend a vegetarian restaurant for lunch. It was Sunday. We walked 10 minutes to the restaurant only to find that it was closed on Sundays. We had also her to recommend a cafe or restaurant near the museums & shops - yet she had no suggestions. Since it was Sunday all of the bookshops were closed. There were no brochures or guidebooks about Vienna in our room. Nor did our room have any English language magazines. We had planned to read up about what to see & do in Vienna upon arrival at the hotel - yet the front desk could only offer us a map. We then walked to one of the five star hotels and asked their concierge for suggestions. Fortunately the concierge at the other hotel knew of one bookshop which was open on Sundays. We took the metro to the bookshop and bought several guidebooks about Vienna. We stayed at the Hotel Rathaus for two nights. When cleaning our room the housekeeper failed to replenish the bath soap and body lotion. We had to call the front desk to request toiletries. It is also odd that the hotel does not have a lobby. It only has a front desk on the 2nd floor. They only had one person on duty at the front desk in the morning when folks need to check out. Thus a long line of guests waited to checkout - in the narrow hallway adjacent to the front desk. After check out we waited on the sidewalk for our cab, since there was no lobby area seating - and one can not see the entrance door from the front desk area. In our opinion the hotel staff needs to be more friendly, knowledgeable and service oriented.
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