Stayed for two nights at The Grand Hotel. Big, beautiful grande dame of a place, lots of history, and certainly old world elegant. Had a superior double on the third floor, facing a side street, which was a nice size with lots of emenities. Breakfast was super-lovely, with a very nice staff and delicious food, in a gorgeous room. The only problem was...the second night some really loud, thumping music started up in the evening from a club/disco across the narrow street, just outside my window. It was horrendous, and I tried to cope for awhile, but I had to get up the next morning at 5:30 am to get to the airport, and was not going to be able to get to sleep! Tried to Zen it out, but finally called downstairs to reception, complained, and asked if they could move me. Said they were booked solid, so no. Told me the music usually stopped around 11:30 pm. Great...*sigh* Later found out that they had moved my friend, who was staying on the same floor, to a fancy-schmancy suite on the "Ladie's Floor" because she walked down to reception and told them that she was going to drag all her bedding into the bathroom and sleep in there if they didn't move her! I guess I should have been more aggressive, but they did tell me they had no empty rooms...hmmm. Next morning, when checking out, I complained again and said that if the music is a nightly thing, then they should warn people in rooms on that side of the building ahead of time! I was very upset. They did take some $$ off of my bill, the amount of the upgrade from regular to superior room, but the clerk was not apologetic at all. Nice gesture, but not quite enough.
Make sure you do not get a room on the side of the hotel where the loud disco plays music all night!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC