I've stayed at this hotel twice so far, so I'm going to review both visits.
first time was june 2006. I was alone and travelled to Oslo for the first time. Had booked a singleroom via expedia.
being used to crappy hotels in London I expected the worst. But I was very pleasantly surprised! the lobby looked as nice as the pictures show. staff was very nice and helpfull. I had to wait till 3 in the afternoon before my room was ready, but it was worth it!
it was quite a big room that smelled clean and new. the bathroom was very big for one person and had a bathtub (which I had requested) and a toilet. it was clear that it had been refirbushed cause everything looked very new. the bed was the best bed I've ever slept in. I am a very bad sleeper and had brought sleeping pills just in case, but I didn't need them.
it was summer, but unlike someone else wrote in a review, there defintely was airconditiong! I was actually a bit annoyed about the coldness of it, and it was on 24/7 making me astma come to the surface. beside the bed was a desk and there was also a comfortable chair and table near the window.
there was -instant- coffee and tea in the room in various flavours. housekeeping was excellent too. the room felt like a mini apartement.
breakfast was so amazing! they had about everything you can wish for, fruit, vegetabels (peppers, gherkins and lettuce) yoghurt, cereals, omelets, eggs, organic(!) bread and rolls, all kinds of cheese, meats and jams and what I loved especially where the oldfashioned heartshaped waffles!!
you don't need to eat the rest of the day!
one particular young man on the frontdesk (who unfortunately doesn't work at that hotel anymore) was extremely helpfull and friendly. he even let me stay in the room untill 2 in the afternoon on my last day, so I could have a last bath after long walks in the morning.
being so happy with this hotel, I ofcourse booked it again when I went to Oslo this year. this time with a friend. we had a twinroom on the 7th floor, at the back of the hotel, which I requested, cause the other reviewers are right about the noise outside.
we entered at 1 in the afternoon and where told our room would be ready in half an hour. we went out and stayed out longer. coming back after 3,5 hours the room still wasn't ready. bit annoying.
it also came clear to me that my lovely room last year was an exception.
this room was far from new, the beds where not that comfortable, small and way too soft and wobbly , had to be carefull not to fall out of them! there was a huge leakage stain on the ceiling. the bathroom was smaller than the one I had last year and was a little moldy, wasn't cleaned very well. there where also parts of the ceiling flying up and down (don't make me explain this, I cant..).
the waterpressure of the shower was the weakest ever, washing your hair was unpleasant.
for some reason we only got decaf coffee. first I thought they ran out of the other things, but that wasn't the case, cause I saw them have other things, housekeeping kept their stuff in the hallway all the time, you had to be carefull not to trip over vacuumcleaners and such.we also had problems with the window. it was wide open when we came in and it couldn't be closed. the next day it was closed, and couldn't be openend again. I guess it could, but I didn't want to use violence and ruin the window.
then there was this awful noise from outside that must have come from either the airconditiong or from a generator. even with the window closed it made a lot of noise and we didn't sleep well.
the housekeeping annoyed us quite a few times, one day they hadn't cleaned the room at 4 in the afternoon, just when we wanted to rest for a while inbetween going out. we went out again, and came back at 5, they had finally done our room, however they hadn't cleaned, just made the beds. we didn't get new towels either, I was happy I had brought some myself.
the breakfast was outstanding again. the room where it is served is so lovely!!
all in all these -minor- complaints I would have never had if I hadn't had such a different and better experience before. and I will stay again in this hotel next month, let's see how it goes then.
the location is good aswell, right in the sentrum, can't get any better!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC