My partner and I spent a mid week break here. We were undecided between the Whitehouse and another nearby hotel, but because of the reviews we opted for the Whitehouse, 36 excellent and 38 good, got that one wrong. How anybody can possibly give this hotel anything more than poor is beyond me.
There are some plus points, the staff were brilliant. especially Mike, who seemed to do everything, in fact "he worked his socks off", but nothing was to much trouble for him, he was friendly and without him the dining room ran a lot slower. Luke from the bar was a friendly guy, always had time for a word or pleasantry, the recption staff were extremely helpful to me, and the girls who waited on at mealtimes were friendly. It was just a shame that nobody appeared trained, just doing the best they could. Tip; ask staff to dress the same it looks smarter and more profffessonal
The food was OK, basically out of a package or frozen, the portions were not large, but it was edible. We only saw the one chef, so he did well to run a kitchen and cover some many people. We had to order dinner at breakfast time which is something I hate, to me it means the kitchen is run on a shoestring, afraid of overstocking.
These are the plus points, however the minus points for outweigh them.
Our first impression on arrival was not good, the front garden area was unkept, together with carpet and underlay discarded in it., The steel work around the door was dilapidated and rusty, and the steps had been painted with gloss paint, great in wet weather, part of the entrance was closed off, and a posse of smokers, greeted us.
The interior was not a lot better, the "Ballroom" was dirty from floor to ceiling. The floor needed cleaning, the stools were ripped, tables chipped and the brown draylon bench that ran around the walls was stained. Festooned from the ceiling were two chandeliers, both in desperate need of dusting, the windows had a layer of dust on them, and one of the curains was hanging off. The whole appearance of the room gave the impression of '70s squalor, it doesn't take long to vacum a floor, put a curtain back and run a duster around.
Our bedroom was equally shabby. The bed was made up and there were towels, but only one hand and one medium. There was insufficient tea and coffee making sachets, but more could be purchased if needed??????
There was a layer of dust on the television, and mirror. The wallpaper was coming away, the carpet was stained, poorly laid, and again not been vacumed for a long time. The "furniture" was to say the least past it's sell buy date, battered and the chip board showing. The window had a good coating of dust.The bathroom , although not filthy was not as clean as it should have been. With intermitent hot water, and the obligatory mould.
On our departure on the friday we noticed the girls who waited on at meal times coming in to clean the rooms, I do hope they were allowed to go home to wash and change, before service.
We saw very little of the owner, when he called bingo, when he was sitting in recption, and sitting down to a meal, having read reports about him I cannot cast an opinion, but I never actually saw him working.
How anybody can give this an excellent review is beyond my comprehension, I accept it did not cost the earth, but no matter what it cost, guests have a right to a clean room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC