After getting to the hotel and getting completely confused with the fact "The Royal hotel" isn't actually the name of the hotel. We arrived to reception staff who greeted us to the hotel. We were advised that our original room we booked has been taken and we have had to be moved to a different type of room. No explanation as to why but were told it was a price reduction. Me and my partner aren't the type to argue so we just accepted and figured the person who had our room must have needed it more and we just wanted to get out and enjoy our weekend in Skegness!
After paying for the room, we were then advised it was on the ground floor (bit cheeky since we specifically booked top floor but oh well) and advised where it was. Got to the room and it was nothing special, it was a twin room instead double and they just but the beds together, but nothing too much to worry about. However, I noticed a noise in the room, a type of fan noise. Thought nothing off it and went out for the day.
Got back to the room late on Friday night and that noise I previously heard was still there but louder! I looked out of the window and there was an extractor fan right outside of the window. There wasn't anything we could do about it so we just went to bed. In bed the vibration of the fan caused the ben to move. In a nutshell we got little sleep. At 5 am another fan the loudness of a fog horn started! After approximately 2 hours sleep I just gave up trying.
As I said we don't tend to complain but I didn't think it was fair that we had paid to have 2 hours sleep, we were only there for 2 days and I really didn't want it to spoil the break but if we stayed there another night I don't think I would be able to drive home with that little sleep.
We were staying in room 202 and I made a point of not mentioning the room number when I went to reception. I advised them of the situation and asked if there was another room available. The receptionist was so incredibly rude, I hadn't lost my temper and I didn't feel I deserved the attitude. I'd never seen him before but he knew which room I was straight away so I'm guessing it's a common issue. He moved us to room 208, with reluctance, but advised that we couldn't move yet as it was available yet. (it was 7 am so I could accept that). He advised to put our things in a neat pile and they will move our stuff through the day.
Our second night sleep was totally fine, room 208 was slightly smaller but fine for a couple. It was a double bed and we slept like babies no issues with noise so totally fine.
Breakfast was tasty but we had to really flag down someone to clean the table and give us a tea and coffee. You do tend to feel that they are more interested in serving the groups of people on the coach trips but no real issues.
We didn't eat at the Restrauants but we did have a drink and it was a little bit expensive. A pint a bitter and a soda water... £7 eeeek!
Very rude staff, they don't care if you are happy or not.
I originally wanted to stay in a caravan in Skegness, but we decided to go for a hotel instead. I don't think I'll bother next time.
- Also Known As:
- Renaissance Skegness
- Royal Hotel Skegness
- Skegness Renaissance
- Official Description (provided by the hotel):
- The Royal Renaissance Hotel is a lovingly restored elegant Victorian Hotel situated within it's own grounds in Skegness, Lincolnshire, with spectacular landscaped gardens and breathtaking sea views. A private family run hotel with caring and professional service from the moment you arrive, ensuring that you will visit Skegness and The Royal Renaissance Hotel time and time again. ... more less
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