This is a wonderful hotel with very professional staff. Rooms are very spacious and very nicely decorated. A very friendly atmosphere throughout. Health and Leisure facilities were excellent and we also had a very pleasant dining experience in the restaurant. We will definitely be back!

Having read the previous review I was a little worried but I have to say my stay was excellent from parking the car to leaving the next day. The staff were very polite and couldn't do enought for you. The food in the restaurant was excellent and the staff again were very help full.

I have to say that if I was staying in the area again I would definately use this hotel and I would recommend to friend and family.

I have stayed at this hotel on a number of occassions but you would not think so. Each time I have to complete the same details, each time they book me into a twin room and I have requested a refurbished double. The service is becoming worse and worse and at no time has a member of staff asked to carry my bags to the room. Last time I was told that I should come to reception to pick up a breakfast menu.

I also would negotiate on price. On my visit in October I could not find my booking reference, however knew that I had been quoted £114 a night, however (my booking being lost) I was told by the receptionist that the night rate was £75.00.


This hotel does need to improve greatly. One last gripe...... breakfast in room does not include a pot of coffee or tea but a tea bag or coffee sachet. Then boil your own. Not a four star! I stay in numerous hotels and this is gaining ground to bottom of the list.

HMW

as booking the hotel i phoned up with the foreign speaker whos english wasnt up to scratch and i felt like she didnt fully understand me, as i tried to book a room she put me on hold for over 10 minutes with out asking if i would hold firstly.
eventually i was transferred to reservations my questions werent answered fully and she seemed new as her knowledge of basic ammenities was very short.
i booked the hotel on short notice so i went through with the booking anyway but was dissapointed as she didnt listen to my needs.

as i arrived at the hotel the histrorical building was lovely and well maintained. but as i checked in i felt as though id made a mistake booking into this hotel. my reservation wasnt booked correctly as my double room was transferred to a twin room and had to wait over an hour for the housekeeping to rectify this error.
on addition to this my luggage was not stored over this period and then i had to carry my own bags to the room with no directions

the bar wasnt staffed properly and waited for ages to be served a drink, which wasnt cold then when i complained they just changed the glass and added lots of ice to cool it down quickly. the bar people need to be trained in compentently serving drinks also i suspect that at least one of them was underage himself.

we later booked a table in the attic restaurant this was booked through reception, but as we arrived at the restaurant there was no recollection of a booking with the waiters.
as we were seated and the menu was presented to use but the covers were worn and stained. the dishes were basic something im used to seeing in a lower star rated hotel.

the waiteress we had "Natasha" was very welcoming and friendly it was as if nothing was to much of a problem for her. however none of the other staff were as friendly as her they seemed bored and looked annoyed when asked the most basic of questions.

the food was simple the presentation of these dishes was terrible as if the chefs didnt care about the dishes. the dessert seemed to be factory brought flawless in presentation but tasted poor. there was no coffee or after dinner drinks offered so we signed the bill(after a 15 minute wait)

as we checked out, we asked to speak to a manager. the reception called the deputy manager who spoke with us about our stay he seemed disinterested and bored with our comments. he didnt offer us a discount let alone an apology!!