We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Phoenix Hotel and Rotherham?

We'll send you updates with the latest deals, reviews and articles for Phoenix Hotel and Rotherham each week.

Phoenix Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 6 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
0
3.0 of 5 stars
1
2.0 of 5 stars
0
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#16 of 16 hotels in Rotherham
Show Hotel DetailsHide Hotel Details
  • Address: 1 College Road Rotherham S60 1EY England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Centre No Fitness Centre No Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates: £35 Avg. Price
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveller Reviews

Reviews of Phoenix Hotel

( 4-6 of 6 )
“Disgusted”

Phoenix Hotel

24 Nov 2005
4/4 found this review helpful

I have stayed in many hotels over the years and this was by far the worse. I don't even know how they can call themselves a hotel. The service was disgraceful - although we had a confirmed booking, the staff there had no record of us. We had to wait an hour and a half before we were allowed in our room. The room was appalling - No double bed as we had booked, instead there was two single beds pushed together, which left a huge gap in the middle. The pillow cases and blankets were dirty and smelt so bed that I eneded up using my t-shirt as a pillow case. There was no ensuite as promised when I booked. Instead there was a dirty shower (with a bath mat that looked like it had never be cleaned)and sink in our room and a filthy toilet accross the hall. This toilet had no toilet paper and it contained a shower that looked like it had urine in it.
The smoke detector in our room had no batterey in it, the radiator was broken and the fan heater looked like it was going to blow up at at any second. The celiing was falling down and I was able to write my name in the dust on the cabinet. The corridor leading to the room was dark and dangerous as the lights didn't work. We were promised bed and breakfast, however I didn't dare take that up as I had seen a budgie in its cage sitting on one of the tables in the cafe the previous night and valued my health too much. We were rudely kicked out an hour early but to be honest we didn't care as the dirty and smelly room made me feel physically sick the whole time.
I have pictures and I shall be making an official complaint. We valued our safety to much to make a complaint at the actual hotel and thought it better to get evidence through pictures and do it the proper way.
I wouldn't wish this place on my worst enemy and advise everyone else to stay well clear of it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: November 2005
Member since: 24 November 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Management Response
adamlara, owner
(Management representative)
4 Aug 2007
again this booking is over one year and half ago. yes I admit the standard of my hotel was not what I aspire for. I bought the Phoenix Hotel three years ago, I couldn't cope with the conditiion I bought at for more than a year. now am proud to say all 18 bedrooms are en-suit, so no more tiolets in carridor, as for the fire ditector, now we have got one of the best fully integrated fire alarm system. am sorry for your bad experience. please, give us anther chance, which will be free night, am sure you will change your mind.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £35 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Unpleasant”

Phoenix Hotel

11 Apr 2005
5/5 found this review helpful

Not worth the money at all. Staff showed no sign of knowing we had reserved rooms. Rooms were dirty and poorly maintained - light fittings hanging off wall, dirty bathroom (with no door), we had no duvet on our bed (only a top sheet), bins etc hadn't been emptied and I boiled the kettle in our room to find it contained milk, which, of course overflowed everywhere when the kettle boiled. When we left on Sun morning, there was no sign of anyone to leave the keys with, or of the breakfast our reservation had promised. Thoroughly dissappointing and unpleasant.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2005
Member since: 07 July 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Management Response
adamlara, owner
(Management representative)
4 Aug 2007
unpleasent, that was in 2005. now the Phoenix is all different after an extensive refurbishment done to it. come and see you will love it
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £35 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“dissapointed”

Phoenix Hotel

2 Jan 2005
6/6 found this review helpful

Have never stayed in a place like it.no plugs in the sinks.layed on the bed and it sagged to the floor.The bathroom was scruffy.The hotel description was very wide of the mark,it said cable tv and high speed internet connection in double rooms..all that was in our room was a dusty old portable tv(I have photos to prove)all in all a nightmare stay

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Check Rates
Average price*: £35 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Phoenix Hotel

( 4-6 of 6 )
Write Your Own Hotel Review
Been to Phoenix Hotel? Share your experiences!

Do You Own Phoenix Hotel?

Phoenix Hotel Address

1 College Road, Rotherham S60 1EY, England