Just returned from an overnight stay at the Pinewood and it was not great.
The first room we were given had a dreadful loud on and off humming noise, we were then upgraded to the room next to it , which was in fact a nicer and larger room, but the noise was worse and the carpets dirty and badly stained.
when I reported this to reception they told me no one had ever complained about this before, suggesting in their tone that I was imagining the noise. We were then moved again to an annexe building that was quieter, the electric bed was broken but there was no way we fancied moving again. However we wish we had because in the morning we discovered the cleaning staff's office was right outside our bedroom door and from 6am onwards we had to listen to loud conversations outside our door.
When we checked out I asked the reception staff did they discover what the noise was and the told me a bearing had gone in the a/c unit and that the did not belive me the day before, they also did not offer an apology or a discount for the moving around.
we have stayed in six different hotels this week and this is the only one that offered poor service and very poor value for what you receive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other