Well after a terrible flight to Manchester Airport, hours getting out of the damn place and a horrible taxi ride to the hotel. WOW is all i can say. It was well past midnight and as you know everything in England seems to close at 11pm. But as i pulled up to hotel i was impressed by the overall decor and lighting. Coming to reception i was greeted by a giant of a night manager with a wonderful smile. He was very cheery and helpfull. Daring to ask for food and drink i was informed of the room service menu in my room. I was taken to my room which was very comfatable and roomy. After a few minutes the phone rang-it was the night manager asking what i would like to eat and drink(now thats what i call service). I ordered and was told it could take 30 minutes. After 20 minutes my food and drink arrived-it was excellent. I stayed in the hotel for 6 nights and was very impressed with everything. The staff are so friendly but very proffesional with it. They say first impressions count well they certainly did in this case the night manager deserves a special mention ( his name was malcolm). FANTASTIC