The place is a total shambles and to be avoided at all costs. The staff are willing but useless. I arrived on a Sunday night to be led through to the attached pub which contained some particularly unsavoury characters doing their Karaoke. The rooms are tatty at best, dirty and the communal areas are scruffy and dirty. The room was overlooking the night club which had endl;ess endless police cars and late night/early morning noise. The final straw was when I sat in the breakfast area and after five minutes on my own waiting, the "waitress" emerged with a cigarette in her mouth and prompted to serve me with her coat still on. Slovenly. The breakfast was awful. Cheap and nasty. Avoid at all costs.

There can be no excuses for the shabby, dusty, smelly state of this hotel. The rooms and corridors are dark, damp and dirty, its noisy and the grumpy staff never meet your eye. Yet the rates are the same as somewhere acceptable. We were shocked by the dingy rundown shambles of the place and curtailed our stay to a single night. Stay away.

My family of 3 were booked in a Guest House which was horrible. The next day I walked the streets looking for another place and came across this Hotel. The young girl who assisted me was just superb. Friendly and trustful. We turned up early on the day we booked and the gentleman who assisted us that morning was more than helpful and allowed us to leave our 4 huge bags at the reception hotel until book in time. We stayed for 5 nights and enjoyed our stay. Hot or cold breakfast was included with the price and even the staff there were extremely courteous especially a young man who took note of what you ate. I also must add the cleaner was great too. Always made sure we had clean towels and kept the room topped with facilities. I highly recommend this place to anyone.

The hotel, exterior and lobby of this city centre hotel is fine enough and the satff were friendly and helpful. We were looky to get a car parking space (the last one and we checked in at 3pm!)as there are about 11 spaces for the whole hotel.

The room was a time warp from the 70s with awful garish floral wallpaper (some of it hanging off). The curtains were dirty with stains on them. The bedding and bathroom was clean enough and the furniture was functional. We suspect that they had put us in a smoking room although we had asked for non-smoking. It was not a true double bed either - it was two singles pushed together.

The biggest upset though was on returning to our room at 10pm. We were directly above the hotel's bar/disco and had to endure thumping music until 12.30am. Throughout there was screaming/shouting (and one fight!) right beneath our bedroom window. We complained to the reception at 12.10am and was told that we should have been warned (we had not been). From 12.30 am, shouting outside continued until after 3am. By this time, I had borrowed some ear plugs and was starting to get some interrupted sleep.

The breakfast was good and the breakfast staff very friendly.

We had got a group booking rate of £50 (it was a Saturday night), but they reduced this to £40 because of our problems. Just make sure you don't get rooms 173 - 175, unless you are an insomniac and don't care!