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Hey Green Hotel: Traveller Reviews

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 3.5 of 5 stars 3 reviews
3 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
1
3.0 of 5 stars
0
2.0 of 5 stars
0
1.0 of 5 stars
1
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 #5 of 15 hotels in Huddersfield
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  • Rooms: 12
Address:
Waters Road
Marsden
Huddersfield
England
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Reviews of Hey Green Hotel

( 1-3 of 3 )
“Wanna Be with Promise”

Hey Green Hotel

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4 of 5 stars
PaulDebbie
South Yorkshire
17 Feb 2008

We booked our valentines weekend away some time ago after seeing the Hotel after doing a search on Google. The 2 night stay in the "Honeymoon Suite" was expensive but included breakfast on both mornings and a 6 course romantic dinner on the Saturday night.

We don't live too far away so a few weeks before, we went to visit the hotel for lunch - to cut this part of the story short we were close to cancelling - more on that soon.

The surrounding area is wonderful with hills surrounding the hotel we were looking forward to a nice quiet stay with a long walk planned for the Saturday. We were taken to our room to be greeted by a very peculiar smell - this turned out to be one of those plug in air fresheners that was swiftly unplugged. The room was comfortable and supplied with tea and coffee facilities. The bathroom was huge with a massive jacuzzi bath and separate power shower.

Breakfast next morning was served in the small but cosy dining room - we both had the English Breakfast which to be honest was not up to much at all - I am no "Gordon Ramsey" but I would certainly take off the skin from the Black Pudding and definetly use fresh oil when cooking. The breakfast left a strange taste in our mouth.

We went on our promised walk and I would recommend taking the Tow Path to Huddersfield (around 10 miles) then getting the train back to Marsden and then walk back to the Hotel.

The Valentines Dinner was wonderful. We were served by the friendly staff and had 6 courses of really good food. Our only complaint was that we were asked when we would like to eat however this was ignored and all guests ate at 8pm not finishing our meal until 10.

Overall the Hotel promises much but needs to add a few finishing touches to make the place exceptional. Organic Toiletries would be a start and making some repairs to small problems would also help. We enjoyed our weekend but when we compare prices and amenities to Moss Grove Hotel in Grasmere, the Hey Green pales into insignificance. For the scenery we would return for the hotel we would not.

  • This TripAdvisor Member:
    • Liked — Scenery
    • Disliked — Smell in the Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulDebbie's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 20 September 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, A romantic getaway
I do not recommend this hotel for:
An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure

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“Beautiful hotel with excellent customer service”

Hey Green Hotel

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5 of 5 stars
bosleyceri
Cardiff
25 May 2006
4/5 found this review helpful

I had the pleasure to stay at the Hey Green last year. My husband and I and two children stayed there after our friends wedding.

The beds were very comfy, the children were made welcome (very unusual in this country).

We had an amazing time there from the time that we walked in through the door.

The food was delightful the hotel itself is decorated to perfection. Who was their interior designer!!! Give me their number please.

In all honesty no request to the staff was over looked and believe me we made some demands on them!!!

We also had the pleasure to be introduced to the proprietors- who were charming and again attended to our needs.

Now every time my husband has business in Manachester he tries to stay at the Hey Green. And every time we visit relatives in Settle we try to stay at the Hey Green.

In my humble opinion 10/10.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bosleyceri's Summary
Date of Stay: August 2005
Member since: 25 May 2006

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“Unbelieveably bad customer service”

Hey Green Hotel

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1 of 5 stars
A TripAdvisor Member
Huddersfield
14 Nov 2005
11/23 found this review helpful

The first issue was that of being placed in a room with our two children that was directly above the wedding we attended. The band played until 1am and the sound carried through the floors. The staff at the Hey Green showed no interest in doing anything about this when we mentioned it the following day. We let it go because it was our friends' wedding and we didn't want to cause a scene.

A few days later however, we were accused in a letter by the Hey Green of taking a teddy bear, which they later admitted was an error. This did not stop them from taking the money for the bear and then refusing to give it back.

We had to go through the banking system to recover the money, some 2-3 months later after a long drawn out attempt to even speak to the hotel proprietor who refused to deal with us.

The hotel itself is very nice until you run into a problem and then the people at the very top of this privately owned hotel appear to have no interest in doing anything to help you.

There are places just as nice in the area with much better service. I would rather stay at a Travelinn. Avoid the Hey Green.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews of Hey Green Hotel

( 1-3 of 3 )
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Hey Green Hotel Address

Waters Road | Marsden, Huddersfield, England